Customer Service Specialist
Há 1 mês
We are seeking a highly skilled Customer Service Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and working collaboratively with our team to achieve our goals.
Key Responsibilities:- Provide top-notch customer service via phone, email, and chat
- Resolve customer complaints and issues in a fair and timely manner
- Collaborate with internal teams to resolve complex customer issues
- Stay up-to-date on product knowledge and company policies
- Meet or exceed customer satisfaction targets
To be successful in this role, you will need:
- A native level of German and at least a B2 level of English
- Proficient with Microsoft Office and data analysis tools
- 2+ years of customer service experience in a contact center environment
- Excellent communication and problem-solving skills
- A passion for delivering exceptional customer experiences
We offer a competitive salary, meal vouchers, transportation allowances, private health insurance, and a relocation package. You will also have the opportunity to work in a dynamic and international environment, with a team that is passionate about delivering exceptional customer experiences.
Lisbon is a vibrant and culturally rich city, with a warm climate and a beautiful coastline. As a customer service specialist, you will have the opportunity to experience all that Lisbon has to offer, from its historic neighborhoods to its modern amenities.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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