Customer Service Specialist

1 dia atrás


Lisboa, Lisboa, Portugal Interstate Ac Service Tempo inteiro

Job Title: CUSTOMER SERVICE REPRESENTATIVE

Duties and Responsibilities:

Main Responsibilities:
Address customer inquiries through various channels, including chat, email, and phone, encompassing queries related to products and cashier operations.
Evaluate specific concerns and implement necessary measures to fulfill customer requirements.
Collaborate with teams across different locations with aligned goals.
Report system irregularities and customer-facing issues to the appropriate department.
Familiarity with Standard Operating Procedures (SOP) and commitment to high-quality service delivery.

Requirements:
Willingness and flexibility to work in shifts.
German language C1 level, at least English language skills to a business standard.
Excellent written and verbal skills as well as high interpersonal skill level.
Calm manner and ability to work under pressure and be confident in answering a wide range of customer enquiries.
Ability to perform well in a multi-task/cultural and ever-changing dynamic environment.
A flexible, creative and driven personality.
General computer knowledge (MS Office, Internet).

Offer:
Permanent working contract.
Food Allowance - paid monthly.
Health Insurance.
Birthday Day: 1 Extra leave day per year.
Home Office: 2 days in the office and 3 days from home in average per week.
Other Benefits – access to LinkedIn Learning, Access to Employee Assistant Tool, fruit and coffee in the office, protocols with local partners, and many others.



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