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As a Customer Support Specialist at Cross Border Talents, you will be responsible for handling customer inquiries related to product features, technical issues, and other questions. Your primary goal will be to deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues.
Key Responsibilities:- Respond to customer requests via various channels, including phone, email, chat, social media, and messaging platforms.
- Assist customers through phone, chat, and email regarding different queries, providing accurate and real-time responses.
- Provide account and application support to customers, focusing on software functionality and troubleshooting system configurations and network settings.
- Keep records of customer interactions or transactions, documenting details of inquiries, complaints, or comments, as well as actions taken.
- Native or Proficient Italian (C2)
- English
