Italian Language Support Specialist
1 semana atrás
Job Summary
We are seeking a highly skilled Italian Language Support Specialist to join our team at Expert GmbH. This is an excellent opportunity for someone who is fluent in Italian and English, with a passion for delivering exceptional customer service.
About the Role
This role involves providing timely and professional support to customers via phone and email in Italian. You will be responsible for responding to customer inquiries, resolving issues, and providing detailed information about drone products, features, and specifications.
Key Responsibilities
- Respond promptly and professionally to customer inquiries and issues via phone and email
- Provide accurate and detailed information about drone products, features, and specifications
- Assist customers with product setup, troubleshooting, and usage guidance
- Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories
- Process customer orders, returns, and exchanges
- Track and update customers on the status of their orders
- Stay informed about the latest drone models, software updates, and industry trends
- Provide product recommendations based on customer needs and preferences
Your Qualifications
- A very high level of Italian (spoken and written) (C1)
- A high level of English
- Excellent interpersonal and organizational skills
- The ability to put yourself in our customers' shoes and offer individual solutions
- You know how to work within a team and adjust quickly to new environments
The Offer
We are offering a competitive base salary of €**45,000** per annum, plus a great relocation package if needed, including flight reimbursement and accommodation benefits. We also offer best-in-class people engagement activities and programs, ongoing training and development, and an employee assistance program. In addition, you will have the opportunity to cultivate a new and exciting career in a high-growth environment.
About Us
Expert GmbH is a leading company that partners with a leading BPO/outsourcing company. We value our employees and strive to provide them with opportunities for growth and development.
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