Technical Customer Support Specialist
Há 1 mês
Job Title: Technical Customer Support Specialist - Italian Language Expert
Project Industry: Search Engine
Location: Remote
Language Requirement: Italian Native
Salary Package:
Competitive monthly base salary: 1000 EUR gross
2 extra month salaries per year
Annual base salary: 14000 EUR
Meal Allowance (net): 7.23 EUR per day, 1908.72 EUR per annum
Transport Allowance: 20 EUR per month, 240 EUR per annum
Annual income: 17,588.72 EUR, including base salary, meal and transport allowance
Performance Bonus: 120 EUR per month, 1440 EUR per annum
Health Insurance: Provided since day 1 (free after 6 months)
Schedule:
Monday to Friday - 08:00 AM to 08:00 PM (Rotational)
Saturday and Sunday - 08:00 AM to 05:00 PM
Hours: 40 hours/week, 8 hours per day with 1-hour lunch break, 5 days per week
Key Responsibilities:
Handle customer inquiries via phone, email, chat, social media, and messaging platforms.
Offer pre-sales advice, address general inquiries, and provide technical support.
Maintain a consistent brand voice in all interactions, ensuring professionalism and clarity.
Escalate complex issues to higher support levels as necessary.
Collaborate with technical teams to resolve support tickets efficiently.
Manage your own ticket queue and follow team directives.
Maintain flexibility with working hours, including evenings, weekends, and holidays.
Provide constructive feedback on support materials.
Fulfill other duties as assigned.
Qualifications:
Fluency in Italian
Previous experience in Contact Centre or Customer Service (preferable)
Excellent communication and problem-solving skills
Hiring Process:
Application review
Language assessment
1 or 2 interviews with the client
Documents Accepted:
EU ID
Residence card
Manifestação de Interesse
Art 57 Visa or Art 54 Visa
Relocation Package:
Reimbursement of airfare up to 400 EUR (Economy class) on the 6th month of the contract
Accommodation: Shared apartment room with a rent of 280 EUR per month (deducted from salary)
Job Requirements:
Italian language proficiency
Customer service experience
Excellent communication and problem-solving skills
What We Offer:
Competitive salary and benefits package
Opportunity to work with a prominent client
Chance to develop your skills and experience
How to Apply:
Submit your application, including your resume and cover letter
Pass a language assessment and interview with the client
Join our team and start your new career as a Technical Customer Support Specialist - Italian Language Expert
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