Technical Customer Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Job Title: Technical Customer Support Specialist - Italian Language Expert

Project Industry: Search Engine

Location: Remote

Language Requirement: Italian Native

Salary Package:

Competitive monthly base salary: 1000 EUR gross

2 extra month salaries per year

Annual base salary: 14000 EUR

Meal Allowance (net): 7.23 EUR per day, 1908.72 EUR per annum

Transport Allowance: 20 EUR per month, 240 EUR per annum

Annual income: 17,588.72 EUR, including base salary, meal and transport allowance

Performance Bonus: 120 EUR per month, 1440 EUR per annum

Health Insurance: Provided since day 1 (free after 6 months)

Schedule:

Monday to Friday - 08:00 AM to 08:00 PM (Rotational)

Saturday and Sunday - 08:00 AM to 05:00 PM

Hours: 40 hours/week, 8 hours per day with 1-hour lunch break, 5 days per week

Key Responsibilities:

Handle customer inquiries via phone, email, chat, social media, and messaging platforms.

Offer pre-sales advice, address general inquiries, and provide technical support.

Maintain a consistent brand voice in all interactions, ensuring professionalism and clarity.

Escalate complex issues to higher support levels as necessary.

Collaborate with technical teams to resolve support tickets efficiently.

Manage your own ticket queue and follow team directives.

Maintain flexibility with working hours, including evenings, weekends, and holidays.

Provide constructive feedback on support materials.

Fulfill other duties as assigned.

Qualifications:

Fluency in Italian

Previous experience in Contact Centre or Customer Service (preferable)

Excellent communication and problem-solving skills

Hiring Process:

Application review

Language assessment

1 or 2 interviews with the client

Documents Accepted:

EU ID

Residence card

Manifestação de Interesse

Art 57 Visa or Art 54 Visa

Relocation Package:

Reimbursement of airfare up to 400 EUR (Economy class) on the 6th month of the contract

Accommodation: Shared apartment room with a rent of 280 EUR per month (deducted from salary)

Job Requirements:

Italian language proficiency

Customer service experience

Excellent communication and problem-solving skills

What We Offer:

Competitive salary and benefits package

Opportunity to work with a prominent client

Chance to develop your skills and experience

How to Apply:

Submit your application, including your resume and cover letter

Pass a language assessment and interview with the client

Join our team and start your new career as a Technical Customer Support Specialist - Italian Language Expert



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