Senior Technical Support Specialist in Lisbon, Portugal
Há 4 dias
About Customer Labs
At Customer Labs, we push the boundaries of customer experience engineering. Our team collaborates with pioneering brands to design and implement innovative solutions that drive performance improvement and deliver lasting transformations.
Compensation Package
We offer a competitive salary, including a meal allowance, health insurance, and reimbursement of flight tickets after six months. The compensation package is designed to ensure our employees have a stable financial foundation.
Job Description
As a Dutch-speaking Senior Technical Support Specialist, you will be responsible for assisting customers with pre-sales inquiries, technical support issues, and escalating complex cases to higher tiers of support. Your role involves responding to inbound requests, documenting relevant case information, and adapting the brand's voice and tone for interactions across various channels.
Key Responsibilities
- Assist customers with technical support issues via phone, email, chat, or social media
- Respond appropriately to customer escalations and escalate issues to higher tiers of support as defined
- Document relevant case information for future reference
Required Skills and Qualifications
To succeed in this role, you should possess:
- A native fluency in Dutch and excellent English language skills (at least B2 level)
- Experience in technical troubleshooting and problem-solving
- A high school diploma or equivalent
- The ability to adapt the brand's voice and tone for interactions on various platforms
About the Location
Lisbon, the coastal capital of Portugal, offers a unique blend of historical charm and modern attractions. The city's hilly landscape provides breathtaking views of the Tagus Estuary and the imposing São Jorge Castle. With its rich cultural heritage, Lisbon is an exciting place to live and work.
How to Apply
If you are a motivated and detail-oriented professional looking to join a dynamic team, please submit your CV and cover letter in English. We look forward to reviewing your application and discussing how you can contribute to our mission.
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