Technical Support Specialist
Há 6 dias
Company Overview
Dashlane's mission is to make security simple for millions of organizations and their people. We empower businesses of every size to protect company and employee data while helping everyone easily log in to the accounts they need—anytime, anywhere.
About Dashlane:
We have 17 million users and 20,000 businesses across 180 countries using Dashlane for a faster, simpler, and more secure internet. Our global team is united by a strong sense of community and passion for improving the digital experience of our users.
Job Description
We are seeking a highly skilled Technical Support Specialist to join our Customer Support Team. As a key member of our team, you will be responsible for delivering first-class support to our growing Dashlane community. Your day-to-day tasks will include handling technical queries from customers via various channels, including email, chat, phone, and social media.
You will work closely with our Level 2 and Level 3 support teams to improve overall product knowledge and escalate complex issues that require senior expertise. You will also play a crucial role in sharing feedback with our product team, shaping the Dashlane product, and creating content for our internal knowledge base and help center.
Estimated Salary
The estimated annual salary for this position is approximately €24,500 - €30,600 based on industry standards in Lisbon, Portugal.
Required Skills and Qualifications
- 1 year of experience in technical customer support and potentially with B2B customers
- Excellent spoken and written English
- Ability to communicate technical topics to customers and coworkers simply and clearly
- Quality-driven individual with a passion for creating extraordinary customer experiences
- Experience in managing support tickets throughout the entire support lifecycle
- Prior experience working with tech teams like developers/engineers and QA
Benefits
This is a full-time, 8-hour/day position (40 hours/week) with rotative shifts between 9 am and 12 am (Lisbon time). The hybrid work arrangement includes 2 days of remote work and 3 days at the office. Tuesday is our company day, allowing for broader collaboration and social time, while Wednesday is department day for team bonding.
How to Apply
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