Technical Support Specialist for Multinational Company in Lisbon

Há 4 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
Company Overview

We are a leading BPO company in Lisbon, Portugal, and we are seeking a skilled Technical Support Specialist to join our team. Our client is a global leader in the industry and one of the biggest companies in Portugal.

Job Description

As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients while working with renowned worldwide brands. Your mission will be to answer inbound calls and customer inquiries, provide support and direction to customers, and resolve customer service issues in a timely and empathetic manner.

Key Responsibilities:
  • Answer inbound calls and customer inquiries
  • Provide support and direction to customers
  • Resolve customer service issues in a timely and empathetic manner
Required Skills and Qualifications

To succeed in this role, you will need to have:

  • Fluency in Turkish (Native)
  • Work Permit Portugal
  • Citizen of the EU
  • Good knowledge of English (B2 level)
  • Typing Speed: 25 words per minute
  • Availability to work in rotating shifts
  • Good computer skills
  • Previous experience or contact with clients
  • Excellent communication skills
  • Good listening and empathy skills
  • Good time management skills
  • Team spirit and flexibility
Benefits

We offer a competitive salary, meal vouchers, a fixed-term renewable employment contract, private health insurance after 6 months of contract signature, sports activities, and much more.

Estimated Salary: €25,000 - €35,000 per annum

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