Global Technical Support Specialist for Multinational Search Engine
2 semanas atrás
Are you a tech-savvy individual with exceptional communication skills and a strong service-oriented mindset? If you're eager to learn and have experience with technical troubleshooting, this may be the opportunity you've been waiting for. Our multinational search engine is seeking a dedicated Technical Support Specialist to join our team in Lisbon, Portugal.
Job Summary:
We are looking for a highly skilled Technical Support Specialist to provide top-notch customer support via phone, chat, and email. As a key member of our team, you will be responsible for addressing customer inquiries, documenting relevant case information, and ensuring excellent customer satisfaction.
Responsibilities:
- Provide Dutch-language inbound customer support via phone, chat, and email.
- Respond to customer inquiries and document relevant case information.
- Ensure excellent customer satisfaction.
- Assist with sales, general inquiries, and technical support issues.
- Address customer escalations and accurately document the process.
- Collaborate with other technicians to resolve or properly close tickets.
- Maintain the internal ticketing system in English.
Requirements:
- Native-level Dutch language skills + English proficiency.
- Experience in technical troubleshooting is advantageous.
- Excellent written and verbal communication skills to simplify technical jargon for non-technical users.
- PC literacy is required.
- Proficiency in Google Docs and Google Sheets.
- Aptitude for wireless troubleshooting.
- Patience to communicate and solve issues.
- Handle all data and personal information with the utmost confidentiality.
About Us:
Our company offers a competitive salary (14 monthly payments per year) + monthly performance bonus + meal allowance + transportation subsidy. We also provide relocation package: flight reimbursement and accommodation for 12 months, along with administrative support. Private health insurance with dental plan (after 6 months of the contract). Growing opportunities and possibilities for an international career. Work in a diverse environment with people from over 15 nations. Benefit from modern amenities, numerous discounts at local businesses, company celebrations, events, and much more. Encouragement for mobility across companies to work at any of our locations worldwide. New and modern offices in Lisbon.
Estimated Salary: €50,000 - €60,000 per annum
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