Technical Support Specialist for a Global Search Engine
1 semana atrás
We are seeking a highly skilled Technical Support Specialist to join our team in Lisbon, Portugal. As a Technical Support Specialist, you will be the primary point of contact for customers seeking assistance with our search engine.
Job Summary:
The ideal candidate will have native-level Dutch language skills and excellent written and verbal communication skills to simplify technical jargon for non-technical users. They will also have experience in technical troubleshooting and proficiency in Google Docs and Google Sheets.
About the Role:
- Provide exceptional customer service via phone, chat, and email in Dutch
- Respond to customer inquiries and document relevant case information
- Maintain excellent customer satisfaction through effective issue resolution
- Collaborate with other technicians to resolve or properly close tickets
- Contribute to maintaining a positive brand reputation as a representative of the company
About Us:
We offer a competitive salary (14 monthly payments per year) plus a monthly performance bonus. Additionally, we provide a relocation package, private health insurance with dental plan, and opportunities for career growth. Our company celebrates diversity and has a modern office space in Lisbon.
Requirements:
- Native-level Dutch language skills
- Excellent written and verbal communication skills
- Experience in technical troubleshooting is advantageous
- Proficiency in Google Docs and Google Sheets
- Aptitude for wireless troubleshooting
- Ability to maintain confidentiality with customer data
Benefits:
- Competitive salary: €55,000 - €65,000 per annum
- Monthly performance bonus
- Relocation package: flight reimbursement and accommodation for 12 months
- Private health insurance with dental plan
- Growing opportunities for an international career
Estimated Salary: €45-€55 per hour
Please note that the estimated salary range is based on industry standards and may vary depending on individual qualifications and experience.
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