Technical Customer Support Specialist for Search Engine
2 meses atrás
About the Role: We are seeking a highly skilled Technical Customer Support Specialist to join our team. As a Technical Customer Support Specialist, you will be responsible for providing exceptional technical support to customers via phone, chat, and email.
Responsibilities:
- Respond to customer inquiries and document relevant case information
- Ensure excellent customer satisfaction
- Assist with pre-sales, general inquiries, and technical support issues
- Appropriately address customer escalations and accurately document the process
- Collaborate with other technicians to resolve or properly close tickets
- Maintain the internal ticketing system in English
Requirements:
- Native-level Dutch language skills (C2) + English proficiency
- Experience in technical troubleshooting is advantageous
- Excellent written and verbal communication skills to simplify technical jargon for non-technical users
- PC literacy is required
- Proficiency in Google Docs and Google Sheets
- Aptitude for wireless troubleshooting
- Patient to communicate and solve issues
- Handle all data and personal information with the utmost confidentiality
- Stay up to date with the latest IT and technology trends
- Proactive, self-motivated, and a great team player
Offer: Our partner provides you with a tailored "all-inclusive package," which includes an ambitious and innovative work environment, complete relocation support, and comprehensive assistance with all bureaucratic matters. Competitive salary (14 monthly payments per year) + monthly performance bonus + meal allowance + transportation subsidy. Relocation package: flight reimbursement and accommodation for 12 months, along with administrative support. Private health insurance with dental plan (after 6 months of the contract). Growing opportunities and possibilities for an international career. Work in a diverse environment with people from over 15 nations. Benefit from our modern amenities, numerous discounts at local businesses, company celebrations, events, and much more.
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