Technical Customer Support Specialist for Search Engine

2 meses atrás


Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

About the Role: We are seeking a highly skilled Technical Customer Support Specialist to join our team. As a Technical Customer Support Specialist, you will be responsible for providing exceptional technical support to customers via phone, chat, and email.


Responsibilities:



  • Respond to customer inquiries and document relevant case information
  • Ensure excellent customer satisfaction
  • Assist with pre-sales, general inquiries, and technical support issues
  • Appropriately address customer escalations and accurately document the process
  • Collaborate with other technicians to resolve or properly close tickets
  • Maintain the internal ticketing system in English

Requirements:



  • Native-level Dutch language skills (C2) + English proficiency
  • Experience in technical troubleshooting is advantageous
  • Excellent written and verbal communication skills to simplify technical jargon for non-technical users
  • PC literacy is required
  • Proficiency in Google Docs and Google Sheets
  • Aptitude for wireless troubleshooting
  • Patient to communicate and solve issues
  • Handle all data and personal information with the utmost confidentiality
  • Stay up to date with the latest IT and technology trends
  • Proactive, self-motivated, and a great team player

Offer: Our partner provides you with a tailored "all-inclusive package," which includes an ambitious and innovative work environment, complete relocation support, and comprehensive assistance with all bureaucratic matters. Competitive salary (14 monthly payments per year) + monthly performance bonus + meal allowance + transportation subsidy. Relocation package: flight reimbursement and accommodation for 12 months, along with administrative support. Private health insurance with dental plan (after 6 months of the contract). Growing opportunities and possibilities for an international career. Work in a diverse environment with people from over 15 nations. Benefit from our modern amenities, numerous discounts at local businesses, company celebrations, events, and much more.



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