Technical Support Specialist for a Leading Search Engine

Há 1 mês


Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

About Us:

We are a renowned search engine, dedicated to providing the best possible experience for our users. As a Technical Support Specialist, you will play a crucial role in ensuring that our customers receive exceptional support.

Salary and Benefits:

We offer a competitive salary of 5,000 euros per month (14 monthly payments per year) + monthly performance bonus + meal allowance + transportation subsidy. You will also receive a relocation package, including flight reimbursement and accommodation for 12 months, along with administrative support. Additionally, you will benefit from private health insurance with dental plan (after 6 months of the contract), growing opportunities for an international career, and work in a diverse environment with people from over 15 nations.

About the Job:

We are seeking a Dutch-speaking Technical Support Specialist to join our team in Lisbon. As a representative of our company, you will uphold our values and contribute to maintaining a positive brand reputation.

Responsibilities:

  • Dutch-language inbound customer support via phone, chat, and email
  • Responding to customer inquiries and documenting relevant case information
  • Ensuring excellent customer satisfaction
  • Assisting with sales, general inquiries, and technical support issues
  • Appropriately addressing customer escalations and accurately documenting the process
  • Collaborating with other technicians to resolve or properly close tickets
  • Maintaining the internal ticketing system in English

Requirements:

  • Native-level Dutch language skills + English proficiency
  • Experience in technical troubleshooting is advantageous
  • Excellent written and verbal communication skills to simplify technical jargon for non-technical users
  • PC literacy is required
  • Proficiency in Google Docs and Google Sheets
  • Aptitude for wireless troubleshooting
  • Patient to communicate and solve issues
  • Handle all data and personal information with the utmost confidentiality

Contact Information:



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