Senior Technical Support Specialist for Global Search Engine

Há 1 mês


Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro
Support Technician Role

We are seeking a highly skilled and experienced Technical Support Specialist to join our team in Lisbon, Portugal.

The successful candidate will be responsible for providing top-notch technical support to users of one of the world's largest search engines.

About the Job:

  • Assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social messaging channels (as assigned).
  • Adapt the brand's voice and tone for interactions on both private and public channels.
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented.
  • Document relevant case information.

Key Requirements:

  • Fluency in both Dutch and English, spoken and written.
  • Previous working experience in a call center is preferable.
  • High school diploma or a higher education degree.
  • Experience in technical Troubleshooting is desirable.

What We Offer:

  • A competitive base salary of €1,100 per month.
  • A performance bonus up to €120 per month.
  • A complexity bonus of €135 per month.
  • A meal allowance of €7.23 per day.
  • Health Insurance.
  • A schedule from Monday to Sunday, between 8am and 8pm, with 2 days off per week (rotative).
  • A relocation package.

Location: Lisbon (Oriente)

About Randstad:

We strive to become the most equitable and specialised talent company in the world. We welcome people with a wide range of skills and experience. Our recruitment and hiring process aims to meet the needs of all individuals.



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