Senior Technical Support Specialist for Global Search Engine
Há 1 mês
We are seeking a highly skilled and experienced Technical Support Specialist to join our team in Lisbon, Portugal.
The successful candidate will be responsible for providing top-notch technical support to users of one of the world's largest search engines.
About the Job:
- Assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social messaging channels (as assigned).
- Adapt the brand's voice and tone for interactions on both private and public channels.
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented.
- Document relevant case information.
Key Requirements:
- Fluency in both Dutch and English, spoken and written.
- Previous working experience in a call center is preferable.
- High school diploma or a higher education degree.
- Experience in technical Troubleshooting is desirable.
What We Offer:
- A competitive base salary of €1,100 per month.
- A performance bonus up to €120 per month.
- A complexity bonus of €135 per month.
- A meal allowance of €7.23 per day.
- Health Insurance.
- A schedule from Monday to Sunday, between 8am and 8pm, with 2 days off per week (rotative).
- A relocation package.
Location: Lisbon (Oriente)
About Randstad:
We strive to become the most equitable and specialised talent company in the world. We welcome people with a wide range of skills and experience. Our recruitment and hiring process aims to meet the needs of all individuals.
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