Digital Support Expert for Multilingual Search Engine

Há 1 mês


Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro
Overview

At Randstad Portugal, we're seeking a skilled Technical Customer Support professional to join our team. As a Digital Support Expert, you'll be responsible for providing exceptional support to users of one of the world's largest search engines.

Compensation and Benefits

We offer a competitive base salary of €895 per month, with additional benefits including a performance bonus up to €120 per month and a complexity bonus of €95 per month. You'll also receive a meal allowance of €7.23 per day and health insurance.

About the Role

This is an exciting opportunity for a customer-focused individual who is fluent in both French and English, spoken and written. Previous experience in a call center is preferred, but not required. As a Technical Customer Support specialist, you'll be responsible for assisting users with pre-sales, general inquiries, and technical support issues via phone, email, chat, or social messaging channels.

Key Responsibilities
  1. Provide exceptional customer support via various communication channels.
  2. Assist users with pre-sales, general inquiries, and technical support issues.
  3. Adapt the brand's voice and tone for interactions on private and public channels.
  4. Respond appropriately to customer escalations and escalate issues to higher tiers of support as defined.
  5. Document relevant case information.
Required Skills and Qualifications
  • Fluency in both French and English, spoken and written.
  • Prior working experience in a call center (preferred).
  • High school diploma or higher education degree.
  • Experience in technical troubleshooting (desired).
Schedule and Location

The successful candidate will work a schedule from Monday to Sunday, between 8am and 8pm, with two days off per week. The location of this role is Lisbon (Oriente), Portugal.

Equal Opportunities Employer

Randstad Portugal is committed to becoming the most equitable and specialized talent company in the world. We welcome applicants from diverse backgrounds and are dedicated to ensuring that our recruitment and hiring process meets the needs of all people.



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