Digital Solutions Expert with Multilingual Support

2 semanas atrás


Lisboa, Lisboa, Portugal Colt Technology Services Tempo inteiro
Job Overview

We are seeking an experienced Digital Solutions Expert to join our team at Colt Technology Services. This role is responsible for providing multilingual support to our customers, ensuring a seamless experience across various languages.

About the Role

The successful candidate will have excellent communication skills in English and Spanish, with the ability to adapt to changing procedures and environments. They will work closely with our global teams to resolve customer support tickets, manage incidents, and respond to requests within specified SLAs (24/7 operations).

  • Main Responsibilities:
  • Manage end-to-end processes for customer support ticket resolution and communication in Italian and English.
  • Handle customer calls, manage incidents, and allocate unresolved issues to appropriate support groups.
  • Proactively work on improving customer experience by identifying areas for improvement.
  • Communicate progress with customers and vendors, escalating as necessary.
  • Provide regular feedback and coaching to improve overall performance.
Requirements

To be successful in this role, you will need:

  • Excellent Communication Skills: Strong reading, writing, and speaking skills in English and Spanish.
  • Customer-Focused: Experience in managing customer relationships and resolving complex issues.
  • Multitasking: Ability to prioritize workload and manage multiple tasks simultaneously.
  • Adaptability: Willingness to adapt to changing procedures and environments.
  • Team Player: Strong interpersonal skills and ability to work collaboratively with others.
  • Technical Skills: Working knowledge of Intranet and Internet applications, as well as MS Office products (Excel, Word, Outlook).
Benefits

We offer a comprehensive benefits package, including:

  • Flexible Working Hours: The option to work from home or adjust your schedule to suit your needs.
  • Induction Program: An extensive induction program with experienced mentors and buddies to ensure a smooth transition.
  • Development Opportunities: Access to further development and educational opportunities to enhance your skills.
  • Global Network: Membership of our global network, with opportunities to connect with colleagues from diverse backgrounds and industries.
Salary & Location

This role is based in Lisbon, Portugal, and offers a competitive salary range of €40,000 - €55,000 per annum, depending on experience. We also provide additional benefits, such as flexible working hours and a comprehensive induction program, to support your success in this role.



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