Technical Support Specialist in Lisbon, Portugal

Há 1 mês


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
Job Description

We are seeking a skilled Technical Support Specialist to join our team in Lisbon, Portugal. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers, ensuring their issues are resolved efficiently and effectively.

About the Role

This is a fantastic opportunity to advance your career within a dynamic and multicultural environment. Our company offers a comprehensive health insurance plan, extensive training programs, and dedicated coaches to support your personal and professional growth.

Key Responsibilities
  • Identify, analyze, and resolve technical issues in collaboration with internal teams, escalating when necessary.
  • Maintain regular and clear communication with customers and stakeholders regarding issue status and solutions.
  • Engage with partners to ensure a world-class support experience, promoting customer satisfaction and proactive problem resolution.
Requirements
  • Native-level fluency in French and English is required.
  • Excellent interpersonal skills, with a customer-focused approach and the ability to manage inquiries with professionalism and empathy.
  • Technical Experience: Experience in a technical support role, preferably in security or systems administration.
  • Strong problem-solving and analytical abilities, capable of troubleshooting technical issues effectively.
Benefits
  • Estimated Salary: €30,000 - €40,000 per annum (dependent on experience).
  • A clear path for growth and development within the organization, with support from a highly collaborative team.
  • Opportunity to work in a multicultural environment with a diverse range of colleagues and clients.

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