Technical Support Specialist in Lisbon, Portugal
Há 1 mês
We are seeking a skilled Technical Support Specialist to join our team in Lisbon, Portugal. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers, ensuring their issues are resolved efficiently and effectively.
About the RoleThis is a fantastic opportunity to advance your career within a dynamic and multicultural environment. Our company offers a comprehensive health insurance plan, extensive training programs, and dedicated coaches to support your personal and professional growth.
Key Responsibilities- Identify, analyze, and resolve technical issues in collaboration with internal teams, escalating when necessary.
- Maintain regular and clear communication with customers and stakeholders regarding issue status and solutions.
- Engage with partners to ensure a world-class support experience, promoting customer satisfaction and proactive problem resolution.
- Native-level fluency in French and English is required.
- Excellent interpersonal skills, with a customer-focused approach and the ability to manage inquiries with professionalism and empathy.
- Technical Experience: Experience in a technical support role, preferably in security or systems administration.
- Strong problem-solving and analytical abilities, capable of troubleshooting technical issues effectively.
- Estimated Salary: €30,000 - €40,000 per annum (dependent on experience).
- A clear path for growth and development within the organization, with support from a highly collaborative team.
- Opportunity to work in a multicultural environment with a diverse range of colleagues and clients.
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