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Technical Support Specialist: Customer Experience Champion
2 meses atrás
**Introduction to Bridge In's Technical Support Specialist Role**
The ideal candidate will join our team in Lisbon, Portugal, as a Technical Support Specialist for our Integration Platform as a Service (IPAAS) solution. This role requires expertise in supporting clients with HR and other critical integrations, ensuring seamless digital ecosystems.
We're looking for an enthusiastic and proactive individual fluent in English to play a key role in delivering exceptional client experiences as our platform expands.
In this position, you'll be responsible for providing top-tier support, troubleshooting technical issues, resolving queries, and guiding clients effectively. You'll also have opportunities to grow your JavaScript skills in a hands-on environment with our experienced team.
Main Responsibilities:
- Provide timely and effective technical support to clients using our integration solutions.
- Diagnose and resolve technical issues, escalating when necessary.
- Collaborate with the support team to enhance support processes and recognize recurring issues.
- Utilize JavaScript for troubleshooting tasks or minor customizations as needed.
Requirements:
- Basic understanding of technical support practices and customer service.
- Some experience or familiarity with JavaScript.
- Strong communication and problem-solving abilities.
- Willingness to learn and adapt quickly within a dynamic environment.
About the Opportunity:
This is an excellent chance to work on cutting-edge projects, apply your technical expertise, and contribute to the growth of our team. If you're passionate about delivering exceptional client experiences and eager to take on new challenges, we encourage you to apply.
Estimated Salary:** €45,000 - €60,000 per annum, depending on experience.
