Global Customer Support Liaison

Há 1 mês


Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

Umbrella Functional Consulting & Support Team is seeking a highly skilled French-Speaking Customer Support Specialist to join their team in Lisbon, Portugal.
This role offers an excellent opportunity for individuals who are passionate about delivering exceptional customer service and support.

About the Role

The successful candidate will be responsible for communicating with customers through various channels, ensuring customer satisfaction, and providing professional support. The tasks involve handling customer complaints, identifying issues, troubleshooting, and providing solutions within set time limits. Additionally, they will collaborate with specialists to solve complex issues, document actions taken, and maintain administrative forms.

Requirements

To excel in this position, candidates must possess a C1 level of French, both oral and written, as well as fluency in English (B2 level). They should also have excellent writing and verbal communication skills to simplify technical language for non-technical users. A resourceful and stress-resilient personality that can adapt to challenging situations is essential. The ability to meet tight deadlines with minimal supervision and work independently while being a team player is also crucial.

Benefits

The offer includes an attractive remuneration package based on experience, skills, and performance, as well as a fantastic relocation package with accommodation. You will be part of a dynamic and creative team with a positive and friendly atmosphere, guided by experienced professionals who will help you reach your full potential. Shifts are on a weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM – 10 PM.

We estimate the salary to be around €40,000 - €50,000 per year, depending on experience and qualifications. If you are a motivated and skilled individual looking for a new challenge, we encourage you to apply for this exciting opportunity.



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