Customer Support Liaison for Digital Content Platforms
Há 7 dias
We are seeking a highly skilled Customer Support Liaison to join our team at Cross Border Talents. In this role, you will provide exceptional support to content creators across multiple platforms, ensuring they have a seamless experience.
Key Responsibilities:
- Provide guidance on monetization opportunities and channel optimization strategies
- Stay updated with platform policies, safety, and copyright guidelines
- Assist with account settings and resolve issues related to content ID and rights management
- Address policy, safety, and copyright-related queries, including navigation policy and ad content guidelines
- Troubleshoot technical issues such as video playback, uploading problems, account bugs, and membership concerns
Requirements:
- Russian (B2-C1) and Polish (B2) language proficiency
- Strong written communication skills in both languages
- Previous experience in customer service is a plus but not mandatory
- Ability to quickly learn and adhere to platform guidelines and policies
- Problem-solving mindset and attention to detail
- Residing in Lisbon or open to relocate to work onsite (relocation assistance is provided)
- EU member state passport, a valid residence card for Portugal OR a valid certificate of temporary protection
What We Offer:
- Attractive salary
- Relocation help (applicable for candidates moving from the distance over 100 km away from Lisbon)
- A supportive and dynamic work environment with growth opportunities
- Training to help you succeed in this role
- Opportunity to work with a leading platform in the digital content industry
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