Customer Support Liaison for Digital Content Platforms

2 meses atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Job Title: Customer Support Liaison for Digital Content Platforms

We are seeking a highly skilled Customer Support Liaison to join our team at Cross Border Talents. In this role, you will provide exceptional support to content creators across multiple platforms, ensuring they have a seamless experience.

Key Responsibilities:

  • Provide guidance on monetization opportunities and channel optimization strategies
  • Stay updated with platform policies, safety, and copyright guidelines
  • Assist with account settings and resolve issues related to content ID and rights management
  • Address policy, safety, and copyright-related queries, including navigation policy and ad content guidelines
  • Troubleshoot technical issues such as video playback, uploading problems, account bugs, and membership concerns

Requirements:

  • Russian (B2-C1) and Polish (B2) language proficiency
  • Strong written communication skills in both languages
  • Previous experience in customer service is a plus but not mandatory
  • Ability to quickly learn and adhere to platform guidelines and policies
  • Problem-solving mindset and attention to detail
  • Residing in Lisbon or open to relocate to work onsite (relocation assistance is provided)
  • EU member state passport, a valid residence card for Portugal OR a valid certificate of temporary protection

What We Offer:

  • Attractive salary
  • Relocation help (applicable for candidates moving from the distance over 100 km away from Lisbon)
  • A supportive and dynamic work environment with growth opportunities
  • Training to help you succeed in this role
  • Opportunity to work with a leading platform in the digital content industry


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