Digital German Support Specialist
4 semanas atrás
**Overview of the Company**
Cross Border Talents is a leading global social media platform connecting millions of people worldwide. Our mission is to provide an exceptional user experience and ensure our community thrives in a safe and engaging environment.
**Job Description**
We are seeking a talented and motivated Digital German Support Specialist to join our customer support team and assist our German-speaking users.
**Key Responsibilities:**
- Customer Support: Provide timely and accurate responses to customer inquiries via social media, email, chat, and other support channels in German.
- Handle customer complaints, technical issues, and feedback professionally and empathetically.
- Troubleshoot and resolve issues related to account access, content moderation, and platform functionalities.
Content Moderation: Monitor user-generated content to ensure compliance with platform policies and community guidelines.
Identify and address inappropriate content, spam, and violations of platform rules.
Collaborate with the moderation team to develop and implement best practices for content review.
Community Engagement: Engage with users to build a positive and supportive community environment.
Encourage user participation and provide guidance on how to use platform features effectively.
Assist in community events, campaigns, and initiatives to enhance user experience.
Feedback and Reporting: Collect and document user feedback, feature requests, and bug reports.
Work closely with the product and development teams to communicate user issues and suggest improvements.
Generate regular reports on common issues and trends to help improve overall service quality.
Language Skills: Native or near-native proficiency in German (written and spoken). Strong command of English for internal communication and documentation.
Experience: Previous experience in customer support, content moderation, or a related field is preferred.
Familiarity with social media platforms and their functionalities.
Technical Skills: Proficiency in using support ticketing systems and customer service software.
Basic understanding of troubleshooting technical issues.
Soft Skills: Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
High level of empathy and patience when dealing with users.
Salary and Benefits: We offer a competitive salary of $45,000 - $60,000 per year, depending on experience.
A comprehensive benefits package including health insurance, retirement plan, and paid time off.
What We Offer:
- A dynamic and inclusive work environment.
- Opportunities for career growth and development.
- Access to the latest tools and technologies to perform your job effectively.
How to Apply: If you are passionate about social media, customer support, and making a positive impact on a global scale, please submit your resume and cover letter.
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