German Support Specialist

4 semanas atrás

Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

At Cross Border Talents, we are seeking a highly skilled German Support Specialist to join our dynamic team. This is a fantastic opportunity for an experienced professional to work with a leading global social media platform that connects millions of people worldwide.

We are dedicated to providing an exceptional user experience and ensuring our community thrives in a safe and engaging environment. As a German Support Specialist, you will play a crucial role in assisting our German-speaking users by providing timely and accurate responses to customer inquiries via various support channels.

Key Responsibilities:

  • Customer Support:
    • Provide top-notch customer support to our German-speaking users by responding to their inquiries promptly and accurately via social media, email, chat, and other support channels.
    • Handle customer complaints, technical issues, and feedback professionally and empathetically.
    • Troubleshoot and resolve issues related to account access, content moderation, and platform functionalities efficiently.
  • Content Moderation:
    • Monitor user-generated content to ensure compliance with platform policies and community guidelines.
    • Identify and address inappropriate content, spam, and violations of platform rules effectively.
    • Collaborate with the moderation team to develop and implement best practices for content review.
  • Community Engagement:
    • Engage with users to build a positive and supportive community environment.
    • Encourage user participation and provide guidance on how to use platform features effectively.
    • Assist in community events, campaigns, and initiatives to enhance user experience.
  • Feedback and Reporting:
    • Collect and document user feedback, feature requests, and bug reports.
    • Work closely with the product and development teams to communicate user issues and suggest improvements.
    • Generate regular reports on common issues and trends to help improve overall service quality.

Requirements

  • Language Skills:
    • Native or near-native proficiency in German (written and spoken) is required.
    • A strong command of English for internal communication and documentation is also essential.
  • Experience:
    • Previous experience in customer support, content moderation, or a related field is preferred.
    • Familiarity with social media platforms and their functionalities is necessary.
  • Technical Skills:
    • Proficiency in using support ticketing systems and customer service software is required.
    • A basic understanding of troubleshooting technical issues is necessary.
  • Soft Skills:
    • Excellent communication and interpersonal skills are essential.
    • Strong problem-solving abilities and attention to detail are necessary.
    • The ability to work independently and as part of a team is required.
    • A high level of empathy and patience when dealing with users is necessary.

Additional Requirements:

  • Availability to work flexible hours, including weekends and holidays, to accommodate our global user base is necessary.
  • The ability to manage and prioritize multiple tasks in a fast-paced environment is required.
  • A proactive attitude and willingness to continuously learn and adapt to new tools and processes are essential.

Benefits

  • A competitive salary ($60,000 - $80,000 per annum) and benefits package is offered.
  • Opportunities for career growth and development within the company are available.
  • A diverse and inclusive work environment is ensured.
  • Access to the latest tools and technologies to perform your job effectively is provided.

This is an exciting opportunity for a motivated and experienced professional to join our team and contribute to the success of our global social media platform.

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