Customer Support or Content Moderator for Social Media Platform Specialist
1 dia atrás
We are seeking a highly skilled Customer Support or Content Moderator to join our team in Lisbon, Portugal. This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer experiences.
About the Role:
As a Customer Support Specialist, you will be responsible for providing top-notch support to customers through various channels, including phone, email, and social media. You will also be required to resolve issues efficiently and effectively, ensuring high levels of customer satisfaction.
In addition, as a Content Moderator, you will play a crucial role in validating written content for a leading social media platform. Your attention to detail and ability to work proactively will be essential in confirming the accuracy and quality of content.
Key Responsibilities:
- Provide excellent customer support through various channels
- Resolve customer issues efficiently and effectively
- Validate written content for a social media platform
- Work proactively to ensure high-quality content
Requirements:
To succeed in this role, you will need:
- A native level of Italian and at least a B2 level of English
- Passion for customer service, content moderation, or technical support
- Knowledge of the value and impact of good customer experiences
- Excellent communication and listening skills
- Energetic, innovative, and proactive mindset
- Excitement about intercultural communication and commitment to a longer stay in Portugal
- Living in or willing to relocate to Lisbon for an international career and life experience
What We Offer:
As a valued member of our team, you can expect:
- Fully paid training and onboarding program
- Ongoing professional development and growth opportunities
- Competitive salary: €1,050 gross per month (plus performance-based bonus)
- 30 days of annual leave
- Relocation package of €360 per month for the first three months (for international candidates)
About Us:
Our company is a global leader in the Business Process Outsourcing (BPO) industry, with 170,000 employees worldwide. We provide innovative solutions, technology, and expertise to support operational needs for clients and deliver seamless experiences to customers.
Join Our Team:
If you are passionate about delivering exceptional customer experiences and have a strong passion for content moderation, we encourage you to apply. Our personalized recruitment process will help you shine and increase your chances of landing this exciting role.
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