Customer Service or Content Moderator for a Social Media Platform in Portugal

Há 1 mês


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Are you passionate about delivering exceptional customer experiences and ensuring the quality of online content? We are seeking a skilled Customer Service Specialist or Content Moderator to join our team in Portugal.

Job Overview:

We are part of a global leader in the BPO industry, with 170,000 employees worldwide. Our innovative solutions, technology, and expertise support operational needs for clients and deliver seamless experiences to customers.

Key Responsibilities:

  • As a Customer Service Specialist:
  • Provide accurate and timely responses to customer inquiries via phone, email, or social media.
  • Solve customer issues efficiently and effectively.
  • Foster strong relationships with customers through attentive listening and effective communication.
  • As a Content Moderator:
  • Validate written content on our social media platform for accuracy and quality.
  • Identify opportunities to improve content quality and propose recommendations.
  • Stay up-to-date with industry trends and best practices in content moderation.

Requirements:

  • Native-level Italian and at least a B2 level of English proficiency.
  • Passion for customer service, content moderation, or technical support.
  • Excellent communication and interpersonal skills.
  • Ability to work proactively in a fast-paced environment.
  • Commitment to intercultural communication and a willingness to relocate to Lisbon.
  • Valid Portuguese work permit or EU nationality allowing work in an EU-country.

What We Offer:

  • Unfixed-term contract with a 30-day probation period.
  • Full-time (40h/week) shifts covering 24/7 Monday to Sunday.
  • Gross monthly salary: €1,050 + performance-based bonus €120 from the 4th full month.
  • Paid professional training and relocation package for eligible candidates.
  • Engaging company-wide initiatives and excellent work culture.

About Us:

We are a dynamic and diverse organization that values diversity and normality. Apply now to be part of our personalized recruitment process.



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