Global Customer Support Expert

Há 5 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Our client is a leading provider of cloud-based sales and marketing tools, empowering teams worldwide to accelerate their workflows. With over 100,000 companies in 179 countries relying on their solutions, they have established themselves as one of Estonia's top tech innovators.

Job Description:

In this role as Global Customer Support Expert, you will be responsible for delivering exceptional support to French-speaking clients while collaborating with various teams to ensure customer satisfaction and loyalty.

Key Responsibilities:

  • Providing first-class assistance to clients via emails, chat, and phone, resolving inquiries in a timely and professional manner
  • Troubleshooting technical issues and delivering tailored solutions to meet customer needs
  • Collaborating with product, engineering, and customer success teams to stay updated on the latest features and enhancements
  • Guiding both new and existing customers to maximize their use of the company's tools and services

Requirements:

  • Fluency in French and English
  • At least 1 year of experience in customer-facing roles (e.g., customer support, sales, or account management)
  • Strong interpersonal and communication skills, both verbal and written
  • The ability to multitask and manage multiple customer interactions simultaneously
  • Confidence in using tools like CRM platforms (Salesforce, Zoho) and helpdesk software (e.g., Zendesk, Intercom, Freshdesk)

Benefits:

  • A competitive salary package of €45,000 - €55,000 per annum
  • A people-first company culture that values diversity, collaboration, and innovation
  • A vibrant, multicultural team representing over 50 nationalities, with offices in Lisbon, Prague, Berlin, New York, and more
  • Hybrid work model to support a balanced personal and professional life
  • Opportunities for career growth with access to internal and external training programs
  • A supportive environment where your ideas are not only heard but encouraged and implemented

About Blu Selection:

We are an international recruitment company based in Barcelona, Paris, Berlin & Amsterdam dedicated to connecting international candidates and companies.



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