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Dutch Customer Support Expert with Global Reach

Há 1 mês

Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiro

At Accs - Ares Customer Care Solutions Gmbh, we are seeking a highly skilled Dutch Customer Support Specialist to join our team in Lisbon, Portugal. This full-time position offers an exciting opportunity to provide exceptional customer support to a video streaming platform.

Key Responsibilities:

  • Provide multichannel support (telephone, email, chat) to clients using multiple languages
  • Identify and resolve customer issues within time limits
  • Collaborate with colleagues to address complex cases
  • Document all actions taken in the CRM system

Requirements:

  • Native or near-native fluency in Dutch/Flemish, both spoken and written
  • Fluent English skills (B2 level)
  • Minimum 1 year of customer communication experience
  • Able to work flexible shifts including weekends

What We Offer:

  • An estimated salary of €25,000 - €35,000 per annum, depending on experience
  • Lunch vouchers and transportation benefits
  • Life insurance and health insurance
  • A dynamic and supportive team environment
  • Relocation assistance for successful candidates

We value resourcefulness, problem-solving skills, and the ability to adapt in fast-paced situations.