Global Technical Support Expert

Há 2 dias


Lisboa, Lisboa, Portugal Ttec Tempo inteiro

Unlock Your Potential as a Global Technical Support Expert

We are seeking a highly skilled and customer-focused Global Technical Support Expert to join our team. As a key member of our global support team, you will be responsible for providing exceptional technical support to customers, ensuring their issues are resolved in a timely and professional manner.

About the Role:

  • Provide technical support to customers via phone, email, and live chat
  • Troubleshoot complex technical issues related to renewable energy systems
  • Document all customer interactions in our CRM system
  • Escalate complex issues to Tier 2 support and Team Lead as required
  • Meet group and individual performance metrics, including response times and resolution rates

What We Offer:

A competitive base salary of $65,000 per annum, plus performance-based opportunities and a comprehensive benefits package that includes PTO, tuition reimbursement, and health and wellness incentives.

About Us:

TTEC is a global company dedicated to delivering exceptional customer experiences through a combination of humanity and technology. We pride ourselves on being an equal opportunity employer and are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

Your Background:

To succeed in this role, you will need:

  • Prior experience in technical support, electronics, or electrical support
  • Ability to read, write, and speak English fluently
  • Aptitude and detail orientation to prepare technical support reports
  • Comfortable resolving customer issues before escalating to the next level
  • A technical solution-oriented mindset to ensure happy customers


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