Technical Support Engineer
2 semanas atrás
Job Description
We are seeking a skilled Technical Support Engineer to join our team, offering an exciting opportunity to accelerate your career growth by honing problem-solving, collaboration, and research skills.
Responsibilities
- You will own, investigate, and solve complex customer technical issues, collaborating with teams and leveraging troubleshooting tools and practices.
- Lead in building communities with peer delivery roles, sharing knowledge through readiness programs, technical coaching, and mentoring of others.
- Deepen your technical and professional proficiency through training and readiness.
- Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and develop automation techniques and diagnostic tools driving Microsoft product improvements.
Requirements
- Hands-on working experience in technical support, technical consulting, or information technology.
- Experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and related.
- Experience in ERP working in one or more Supply Chain Management areas: Sales order and Purchase order processing, Manufacturing and Master planning, Inventory and Warehouse management, Inventory costing, Transportation management.
Preferred Qualifications
- Strong customer service, accurate logical problem-solving.
- Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring.
- Excellent Communication Skills – verbal, listening, and written (including technical writing).
- Interpersonal and relationship skills proven through work experience.
- Passion for lifelong learning and personal and professional development.
- Exposure and experience working with customers on the Cloud, e.g., Microsoft Cloud products or other Cloud Management System.
- Degree in Industrial Engineering, Manufacturing Engineering, Logistics, Production, Materials, or Transportation.
Language Qualification
English Language: confident in reading, writing, and speaking.
About This Opportunity
This role offers flexibility, allowing you to work up to 50% from home. As part of the Customer Service & Support team, you will be empowered to deliver exceptional customer success. Your passion for problem-solving and collaboration will drive your success in this role.
About Microsoft
Micrsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Estimated Salary
$85,000 - $115,000 per year, depending on location and experience.
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