Cloudflare Technical Support Engineer for Internet Security
2 meses atrás
We are seeking a skilled Technical Customer Support Engineer to join our team. In this role, you will work closely with customers to resolve technical issues and collaborate with our Technical Operations team to ensure the smooth operation of our global network.
About Us
At Cloudflare, we're dedicated to protecting the free and open Internet. We believe in providing equal opportunities for all individuals and fostering a diverse and inclusive workplace. Our mission is to help build a better Internet by securing and accelerating any Internet application online.
Job Description
As a Technical Customer Support Engineer, your primary responsibility will be to provide exceptional support to our customers. This includes resolving complex technical issues related to DNS, networking, and internet security. You will also work closely with our Technical Operations team to troubleshoot and resolve issues related to our global distributed network.
Requirements
To succeed in this role, you will need:
- Previous experience working in a customer-facing role, preferably in a technical support capacity.
- Experience solving DNS and other networking-related problems.
- Familiarity with identity and access management protocols and technologies, such as SSO, SAML, OAuth, Federation, SCIM, etc.
- Understanding of multi-factor mechanisms, including TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc.
- Ability to communicate effectively through various support channels and prioritize customer needs.
- Self-motivation and a willingness to continuously expand your skillset.
Bonus Points
While not required, possessing these skills will make you an even stronger candidate:
- Fluency in German, Japanese, French, Spanish, Portuguese, or Mandarin.
- Familiarity with Cloudflare Zero Trust products, including Zero Trust, Access, Gateway, Tunnel, WARP client.
- Proficiency with command-line tools, such as dig, traceroute, curl, tcpdump.
- Knowledge of web servers, including Apache, Nginx, IIS.
- Commitment to learning about Zero Trust policies, endpoint protections, and security best practices.
- Experience working with PostgreSQL, MySQL, MS SQL, or other database servers.
What We Offer
As a Technical Customer Support Engineer at Cloudflare, you can expect:
- A competitive salary range of $80,000 - $120,000 per year, based on location and experience.
- A dynamic and inclusive work environment that values diversity and promotes growth.
- The opportunity to work with a talented team of professionals who share your passion for internet security.
- A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and more.
- Access to cutting-edge technology and continuous training opportunities to enhance your skills.
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