Cloudflare Network Operations Center Analyst
Há 1 mês
Job Title: Cloudflare Network Operations Center Analyst - Technical Expert
About the Role:
We are seeking a highly skilled and experienced Network Operations Center (NOC) Analyst to join our team at Cloudflare. As a NOC Analyst, you will provide premium-level support for our largest and most technically sophisticated customers.
Key Responsibilities:
- Monitor and address issues related to availability and latency degradation in Layer 7 traffic
- Handle basic security escalations and offer recommendations to mitigate fundamental attacks
- Analyze alerts, inform customers of any material impact, and proactively put in motion a remediation path to resolving degraded services
- Provide reporting and analysis to customers in regular cadence
Requirements:
- 3+ years experience in a customer-facing technical support role
- Analysis of traffic for anomaly detection and creation of mitigation rules
- Knowledge of Cloudflare Products & Features
- Excellent communication skills with both internal technical audiences and high-level customer stakeholders
- Command line / Bash shell
What We Offer:
- A competitive estimated salary range of $120,000-$180,000 per year
- A dynamic and inclusive work environment
- Ongoing training and development opportunities
About Cloudflare:
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
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