Cloudflare Security Support Specialist
Há 1 mês
About Cloudflare
At Cloudflare, we aim to build a better Internet. Our network powers millions of websites and other online properties for customers ranging from individual bloggers to Fortune 500 companies. We protect and accelerate any Internet application without adding hardware, installing software, or modifying code.
Job Description
We are seeking a Technical Customer Support Engineer to join our team. This role involves working with customers on technical support issues and collaborating with the Technical Operations team that manages our global distributed network. You will learn about the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.
Responsibilities:
- Work with customers on technical support issues
- Collaborate with the Technical Operations team
- Resolve customer inquiries and issues efficiently
Requirements and Qualifications
You should have previous experience working as part of a team in a customer-facing role. Experience solving DNS and networking-related problems is also desirable. Additionally, you should understand how the Internet works, and have experience working with Identity and Access Management protocols and technologies. Supporting and troubleshooting multi-factor mechanisms is also required.
Bonus Points
- Familiarity with Cloudflare Zero Trust products (Zero Trust / Access / Gateway / Tunnel, WARP client)
- Experience working in a support role where you thrived every time you resolved a ticket
- A motivated self-starter always looking to expand your existing skillset
Estimated Salary: €50,000 - €70,000 per year
Benefits
- Competitive salary range
- Opportunity to work with cutting-edge technology
- Collaborative and dynamic work environment
Location: Portugal
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