Cloudflare Technical Support Specialist for Zero Trust Security

Há 4 dias


Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

At Cloudflare, we are committed to helping build a better Internet. Our mission is to protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code.

This position as a Technical Customer Support Engineer will work with our customers on a variety of technical support issues as well as the Technical Operations team responsible for running our global distributed network. You will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

Key Responsibilities:

  • Work with customers on technical support issues
  • Collaborate with the Technical Operations team
  • Resolve customer inquiries and issues efficiently

Requirements:

  • You have previous experience working as part of a team in a customer-facing role
  • You have experience solving DNS and other networking-related problems
  • You understand how the Internet works
  • You understand and have previous experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.)
  • You understand and have previous experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc.)
  • You have experience working in a support role where you thrived every time you resolved a ticket
  • You are comfortable communicating through various support channels and always put the customer first
  • You are a motivated self-starter and always looking to expand your existing skillset

Bonus Points:

  • You are fluent in German, Japanese, French, Spanish, Portuguese, or Mandarin
  • You are familiar with Cloudflare Zero Trust products (Zero Trust / Access / Gateway / Tunnel, WARP client) and have a site actively using our platform
  • You have a solid grasp of problem-solving with command line tools (dig / traceroute / curl / tcpdump)
  • You are familiar with Apache, Nginx, IIS, and other web servers
  • You are committed to gaining a deeper understanding of the following technologies: Zero Trust / Secure Web Gateway policies / Endpoint protections / security best practices (Certificates, Zero Trust, least privileged access etc)
  • You have worked with PostgreSQL, MySQL, MS SQL or other database servers

Salary:

We offer a competitive salary of $80,000 per year, plus benefits.

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Stock options

About Us:

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.



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