Technical Support Specialist
2 semanas atrás
About Malwarebytes
Malwarebytes is a pioneering cybersecurity company dedicated to protecting individuals and businesses from the ever-evolving threat landscape. Founded in 2008, we have grown beyond malware remediation to provide comprehensive cyber protection solutions for homes, workplaces, and communities worldwide.
Job Summary
We are seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a critical role in ensuring the exceptional customer experience by providing timely and professional technical support to customers and end-users.
Key Responsibilities
- Respond to customer support requests via phone, email, or chat in a timely and professional manner.
- Identify, diagnose, and resolve technical issues related to software, hardware, and network connectivity.
- Document support tickets and maintain accurate records of customer interactions and resolutions in Zendesk.
- Collaborate with other teams, such as development and quality assurance, to escalate and resolve complex technical issues.
- Contribute to the development and maintenance of technical knowledge base articles and documentation to support customers and colleagues.
- Participate in regular team meetings to discuss technical issues and opportunities for process improvements.
- Provide training and guidance to colleagues and customers on technical issues as needed.
Requirements
- Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
- 1+ years of experience in a technical support role.
- Strong technical troubleshooting and problem-solving skills.
- Excellent written and verbal communication skills in English.
- Ability to work independently and as part of a team.
- Experience with ticketing systems, such as JIRA or Zendesk.
- Familiarity with network protocols, hardware, and software.
- Ability to work flexible hours, including evenings and weekends, as needed.
Benefits and Perks
- A great work environment that supports growth, development, and collaboration.
- Competitive salary and benefits package.
- Opportunity to work with a leading cybersecurity company.
How to Apply
Interested candidates should submit their resumes and a cover letter explaining their qualifications and experience.
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