Azure AI Technical Support Engineer

Há 1 mês


Lisboa, Lisboa, Portugal Microsoft Tempo inteiro
Overview

Microsoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for delivering exceptional customer experiences. We're seeking a highly skilled Technical Support Engineer to join our Digital Transformation Platform (DTP) group, where you'll provide world-class support for our global customers on their digital transformation journey.

Responsibilities
  • Investigate and resolve highly complex customer technical issues, serving as a technical escalation point for other engineers.
  • Develop and deliver readiness programs, technical coaching, and mentoring to enhance the technical and professional proficiency of peers.
  • Collaborate with product groups and engineering teams to drive Microsoft product, diagnostic, and support process improvements.
  • Apply business and technology insights to shape strategy and engage with customers, partners, and teams.
Requirements
  • Extensive technical support, technical consulting experience, or information technology experience, or a Bachelor's Degree in Computer Science, Information Technology (IT).
  • Demonstrated ability to conduct thorough troubleshooting and debugging, and to solve complex problems.
  • Proven experience with cloud platforms such as Azure, AWS, or GCP, with a focus on AI/ML services.
  • Strong enthusiasm for Machine Learning, Cognitive Services, and innovative AI technologies, including a comprehensive understanding of large language models.
  • Relevant Networking and Security knowledge, for both private and public networks, along with expertise in RESTful API development and integration.
  • Solid foundation in Data Engineering, including understanding of databases, data retrieval via query languages like SQL or Kusto, and experience with data management, data visualization, and statistical analysis.
Language Qualification

German and English Language: confident in reading, writing, and speaking.

Benefits
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect


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