Azure Active Directory/SCCM Support Engineer
1 semana atrás
**Welcome to Axians Portugal**
At Axians Portugal, we are looking for a talented individual to join our team as an Azure Active Directory/SCCM Support Engineer. As part of our international project, you will play a crucial role in delivering exceptional technical support to our business customers.
**Your Key Responsibilities Will Include:**
- Providing outstanding technical support experience to our customers over the phone and web.
- Identifying and resolving customer technical issues using collaboration, troubleshooting best practices, and transparency.
- Escalating cases that require technical or strategic resolution.
- Creating and maintaining incident management requests to product groups and engineering teams.
- Contributing to case deflection initiatives, automation, and digital self-help assets to improve customer and engineer experience.
- Providing ramp activities, knowledge sharing, technical coaching, and mentoring.
- Driving technical collaboration and engagement.
**Our Ideal Candidate Will Have:**
- A minimum of 6 years of experience in technical support, technical consulting, or information technology.
- Excellent communication and problem-solving skills.
- Experience in Azure Active Directory administration and SCCM.
- Knowledge of mobile device management and mobile application management, including Intune or third-party solutions.
- Understanding of TCP/IP, HTTP/HTTPS, and cloud computing.
**What We Can Offer You:**
- Opportunities for career advancement and professional development.
- International project experience and the chance to work with a global client.
- A supportive and collaborative work environment.
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