Azure Active Directory/SCCM Support Engineer

1 semana atrás


Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiro

**Welcome to Axians Portugal**

At Axians Portugal, we are looking for a talented individual to join our team as an Azure Active Directory/SCCM Support Engineer. As part of our international project, you will play a crucial role in delivering exceptional technical support to our business customers.

**Your Key Responsibilities Will Include:**

  • Providing outstanding technical support experience to our customers over the phone and web.
  • Identifying and resolving customer technical issues using collaboration, troubleshooting best practices, and transparency.
  • Escalating cases that require technical or strategic resolution.
  • Creating and maintaining incident management requests to product groups and engineering teams.
  • Contributing to case deflection initiatives, automation, and digital self-help assets to improve customer and engineer experience.
  • Providing ramp activities, knowledge sharing, technical coaching, and mentoring.
  • Driving technical collaboration and engagement.

**Our Ideal Candidate Will Have:**

  • A minimum of 6 years of experience in technical support, technical consulting, or information technology.
  • Excellent communication and problem-solving skills.
  • Experience in Azure Active Directory administration and SCCM.
  • Knowledge of mobile device management and mobile application management, including Intune or third-party solutions.
  • Understanding of TCP/IP, HTTP/HTTPS, and cloud computing.

**What We Can Offer You:**

  • Opportunities for career advancement and professional development.
  • International project experience and the chance to work with a global client.
  • A supportive and collaborative work environment.


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