Polish Speaking IT Support Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro
Technical Support Engineer - Polish Language

We are seeking a highly skilled Technical Support Engineer to join our team in Lisbon, Portugal. As a Technical Support Engineer, you will be the first point of contact for Enterprise customers, providing exceptional technical support via phone and web-based channels.

Key Responsibilities:

  • Provide technical support to Enterprise customers, troubleshooting and resolving complex technical issues.
  • Collaborate with engineering and management teams to address critical service issues and implement fixes.
  • Act as an advocate for the customer, escalating issues when necessary and ensuring solutions align with the company's Service Level Agreement (SLA) and customer expectations.

Required Skills:

  • Expertise in Office 365, specifically Exchange Online in an enterprise environment.
  • Strong foundational knowledge of networking, protocols, and authentication methods.
  • Proficiency in using PowerShell for task automation and troubleshooting.
  • Experience with Azure Active Directory, including Office 365 Directory Synchronization tools and Microsoft Azure Active Directory Connect.
  • Familiarity with DNS, including types of records, record creation, and troubleshooting DNS issues.
  • Ability to read and analyze network captures.
  • Understanding of Active Directory, including FSMO roles, Active Directory Domains and Trusts, and Active Directory Sites and Services.

Working Hours:

  • 40 hours per week, following a rotational shift pattern.
  • Monday to Friday, from 8AM to 6PM.

This is a fantastic opportunity to develop technical expertise and experience life in beautiful Lisbon. If you are passionate about solving complex technical problems and helping customers achieve satisfaction, we encourage you to apply for this role.



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