Polish Speaking Technical Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro
Technical Support Engineer - Polish Speaking

Are you passionate about solving complex technical problems and helping customers achieve satisfaction? We're looking for a skilled Technical Support Engineer to join our team in Lisbon, Portugal.

Job Overview

As a Technical Support Engineer, you will be the first point of contact for Enterprise customers, solving technical issues, ensuring their systems run smoothly, and acting as an advocate for customer satisfaction. This role is ideal for someone who thrives in challenging situations, enjoys learning, and has a growth mindset.

Your Role
  • Provide exceptional technical support to Enterprise customers via phone and web-based channels.
  • Diagnose and resolve complex technical issues, working alongside other engineers and technical experts.
  • Collaborate closely with engineering and management teams to address critical service issues, implement fixes, and develop test cases.
  • Act as an advocate for the customer, escalating issues when necessary and ensuring solutions align with the company's Service Level Agreement (SLA) and customer expectations.
Responsibilities
  • Case Management: Take ownership of new and escalated support cases, ensuring swift resolution and customer satisfaction.
  • Customer Assistance: Support enterprise customers, partners, and fellow engineers by defining the scope of issues and providing in-depth problem analysis.
  • Research & Troubleshooting: Investigate and resolve problems using research and collaboration with internal teams or external specialists.
  • Escalation: Escalate critical cases to higher-level management or subject matter experts as needed, maintaining open communication with customers throughout the process.
  • SLA Adherence: Ensure each support request is handled in line with the company's Service Level Agreements, setting clear expectations and delivering on commitments.
  • Documentation: Maintain thorough records of all technical work, findings, and resolutions.
  • Proactive Engagement: Anticipate customer needs and resolve satisfaction concerns before they escalate into larger issues.
Required Technical Skills
  • Expertise in Office 365: Specifically, Exchange Online in an enterprise environment.
  • Networking & Protocols: Strong foundational knowledge of networking, protocols, and authentication methods (e.g., Basic, Kerberos, NTLM).
  • Power Shell Skills: Proficiency in using Power Shell for task automation and troubleshooting.
  • Azure Active Directory: Experience with Office 365 Directory Synchronization tools (Dir Sync), Microsoft Azure Active Directory Connect (AD Connect).

We're looking for a skilled and motivated individual to join our team in Lisbon, Portugal. If you're passionate about solving complex technical problems and helping customers achieve satisfaction, we encourage you to apply for this exciting opportunity.



  • Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    In collaboration with Wibit Consulting & Services, we are seeking a Polish speaking Technical Customer Support Representative to join our team in Lisbon.As a key member of our team, you will be working with a leading Outsourcing/BPO consultancy, providing technical support to enterprise clients.This is a full-time position with a competitive remuneration...


  • Lisboa, Lisboa, Portugal Talingual Tempo inteiro

    Job Opportunity: We are seeking a highly skilled and customer-focused Polish Speaking Technical Support Specialist to join our team in Lisbon. As a Technical Support Advisor, you will represent a well-known luxury car brand, handling incoming queries from customers and dealerships via phone and email, resolving technical issues in a timely manner.About the...


  • Lisboa, Lisboa, Portugal Talingual Tempo inteiro

    Technical Support Advisor for Luxury Car BrandWe are seeking a highly motivated and enthusiastic Polish speaker to join our fast-paced international team as a Technical Support Advisor. Based in Lisbon, you will represent a well-known luxury car manufacturer and provide exceptional customer service to clients and dealerships via phone and email.Key...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Overview: We are seeking a highly skilled Polish Speaking Technical Support Engineer to join our team in Lisbon, Portugal. As a Technical Support Engineer, you will be the first point of contact for Enterprise customers, solving technical issues, ensuring their systems run smoothly, and acting as an advocate for customer satisfaction.Your Role:As a...


  • Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    We are seeking a highly skilled Polish speaking Technical Customer Support Representative to join our team at Wibit Consulting & Services (WibitCS) in Lisbon. This role involves providing exceptional support to enterprise customers, partners, and engineers via various channels.Key Responsibilities:Assist clients with their queries in a timely and efficient...


  • Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    Job Title:Technical Customer Support Representative with PolishJob Description:In collaboration with Wibit Consulting & Services, we are working with a leading Outsourcing/BPO consultancy seeking to onboard a Polish speaking Technical Customer Support Representative for their Lisbon office.Key Responsibilities:Assist enterprise customers, partners, and...


  • Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    We are seeking a highly skilled Technical Customer Support Representative with Polish language proficiency to join our team at Wibit Consulting & Services (WibitCS) in Lisbon, Portugal.As a Technical Customer Support Representative, you will be responsible for providing exceptional support to our enterprise customers, partners, and engineers through various...


  • Lisboa, Lisboa, Portugal Nordic Jobs Worldwide Tempo inteiro

    Job SummaryWe are seeking a highly skilled Polish-speaking Customer Support Specialist to join our team in Portugal. As a key member of our customer support team, you will be responsible for delivering exceptional technical support to our Enterprise clients.Key ResponsibilitiesProvide timely and effective technical support to Enterprise clients via phone and...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Technical Support RoleAre you a skilled Polish speaker looking for a new career opportunity as a Technical Support professional for Microsoft? Do you have experience in customer service and technical support?As a Technical Support Specialist, you will be working with customers to resolve technical issues on the Partner Center Platform. You will be...


  • Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    We are seeking a highly skilled Technical Support Representative with native Polish language skills to join our team at Wibit Consulting & Services (WibitCS) in Lisbon, Portugal.As a key member of our support team, you will be responsible for providing exceptional customer service to our enterprise clients, utilizing your technical expertise and language...


  • Lisboa, Lisboa, Portugal Careerxtra Tempo inteiro

    Job Title: Polish Language Customer Support SpecialistLocation: Lisbon, PortugalJob Type: Full-time, On-siteAbout Us:Careerxtra specializes in connecting talented professionals with exceptional opportunities across Europe. We are currently seeking a customer-oriented Polish-speaking Customer Support Specialist to join our client's team in Athens.Key...


  • Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    We are seeking a highly skilled Technical Support Representative with Polish language proficiency to join our team at Wibit Consulting & Services (WibitCS) in Lisbon, Portugal. This is a full-time position with a competitive remuneration package based on experience, skills, and performance.Key Responsibilities:Provide timely and efficient support to...


  • Lisboa, Lisboa, Portugal Talingual Tempo inteiro

    Business Details**Company Overview**: Talingual is a specialist multilingual recruitment agency. We find language talent for our clients across Europe, the Middle East, Africa, and Asia.**Job Title**: Technical Support Advisor**Job Description**:We are looking for an enthusiastic and motivated Polish speaker with a good command of English who wants to join...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Title: Czech Speaking Technical SupportAre you a technical support professional looking for a new challenge? Do you have excellent communication skills and a passion for helping others? We are seeking a highly skilled and experienced Czech speaking technical support specialist to join our team.Job Summary:We are a leading provider of technical support...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Title: Technical Support Specialist for Microsoft Polish MarketJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team in the Microsoft Polish Market. As a Technical Support Specialist, you will play a crucial role in delivering exceptional technical support to our Enterprise customers.Key Responsibilities:Take ownership...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Title: Technical Support Specialist for Microsoft Polish MarketJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team in the Microsoft Polish Market. As a Technical Support Specialist, you will play a crucial role in delivering exceptional technical support to our Enterprise customers.Key Responsibilities:Take ownership...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Job Title: Technical Support Specialist for Microsoft in LisbonAbout the Role: We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team in Lisbon. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers on the Partner Center Platform.Key...


  • Lisboa, Lisboa, Portugal Nordic Jobs Worldwide Tempo inteiro

    Job Title: Polish-speaking Customer Support Agent to PortugalAt Nordic Jobs Worldwide, we are seeking a highly skilled and motivated Polish-speaking Customer Support Agent to join our team in Portugal. As a key member of our support team, you will be responsible for delivering exceptional technical support to our Enterprise customers.Key...


  • Lisboa, Lisboa, Portugal Language Matters Tempo inteiro

    Technical Support Specialist OpportunityWe are seeking a highly skilled Technical Support Specialist with fluent German and English language skills to join our international team. As a Technical Support Specialist, you will provide exceptional support to our German-speaking customers, resolving product-related issues and providing accurate guidance.Key...


  • Lisboa, Lisboa, Portugal Talingual Tempo inteiro

    Job Title: Dutch Speaking Technical Support SpecialistAbout the Role:We are seeking a highly skilled Dutch speaking technical support specialist to join our team in Lisbon, Portugal. As a technical support specialist, you will be the first point of contact for customers via phone, email, and chat, and will be responsible for answering general inquiries and...