Polish Speaking Technical Support Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

We are seeking a highly skilled Technical Support Representative with native Polish language skills to join our team at Wibit Consulting & Services (WibitCS) in Lisbon, Portugal.

As a key member of our support team, you will be responsible for providing exceptional customer service to our enterprise clients, utilizing your technical expertise and language skills to resolve complex issues.

Key Responsibilities:

  • Assist clients with technical queries and issues via various communication channels
  • Respond to customer inquiries in a timely and efficient manner
  • Identify customer issues and escalate to management when necessary
  • Collaborate with engineering teams to resolve service issues and develop test cases
  • Document technical work and research in a comprehensive manner

Requirements:

  • Native Polish language skills, with fluency in English (at least B2 level)
  • Strong knowledge of Office 365 in an Enterprise environment, particularly Exchange Online
  • Foundations knowledge of Networking, Protocols, Authentication, and PowerShell
  • Experience working with Office 365 Directory Synchronization tool (DirSync), Microsoft Azure Active Directory Connect tool (AD Connect)
  • Experience working with DNS, Active Directory, and network captures/analysis
  • Resourceful personality with ability to work independently and as part of a team

What We Offer:

  • Excellent remuneration package based on experience, skills, and performance
  • Private health insurance after contract signature
  • Relocation support with possibility of using subsidized company accommodation
  • Discretionary bonus based on KPIs
  • A dynamic, multilingual, and multicultural team with a positive and friendly atmosphere


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