Polish Speaking Technical Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

We are seeking a highly skilled Technical Support Representative with Polish language proficiency to join our team at Wibit Consulting & Services (WibitCS) in Lisbon, Portugal. This is a full-time position with a competitive remuneration package based on experience, skills, and performance.

Key Responsibilities:

  • Provide timely and efficient support to enterprise customers, partners, and engineers through various channels.
  • Identify customer issues, gather relevant information, and conduct thorough research to investigate problems.
  • Collaborate with management and engineering teams to address service issues, produce bug fixes, and develop test cases as needed.
  • Ensure that each support request adheres to the client's Service Level Agreement (SLA) and achieves the highest customer satisfaction.
  • Document technical work and research in a comprehensive manner.

Requirements:

  • Native or fluent in Polish, both verbal and written, and fluent in English (at least B2 level).
  • Strong knowledge of Office 365 in an Enterprise environment, particularly Exchange Online.
  • Foundations knowledge of Networking, Protocols, Authentication, and PowerShell.
  • Experience working with Office 365 Directory Synchronization tool (DirSync), Microsoft Azure Active Directory Connect tool (AD Connect), and DNS management.
  • Resourceful personality that can adapt and remain calm in all situations.
  • Ability to work independently while being a team player.

Benefits:

  • Excellent remuneration package based on experience, skills, and performance.
  • Private health insurance after contract signature.
  • Relocation support with the possibility of using subsidized company accommodation.
  • Discretionary bonus based on KPIs.
  • A dynamic, multilingual, multicultural, and creative team with a positive and friendly atmosphere.
  • Guidance and tools to reach your full potential.


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