Polish Speaking Technical Support Professional
1 semana atrás
Job Overview:
Are you passionate about solving complex technical problems and helping customers achieve satisfaction? As a Technical Support Engineer in Lisbon, you will be the first point of contact for Enterprise customers, solving technical issues, ensuring their systems run smoothly, and acting as an advocate for customer satisfaction.
Your Role:
As a Technical Support Engineer, you will provide exceptional technical support to Enterprise customers via phone and web-based channels. You will diagnose and resolve complex technical issues, working alongside other engineers and technical experts. You will also collaborate closely with engineering and management teams to address critical service issues, implement fixes, and develop test cases.
Key Responsibilities:
- Case Management: Take ownership of new and escalated support cases, ensuring swift resolution and customer satisfaction.
- Customer Assistance: Support enterprise customers, partners, and fellow engineers by defining the scope of issues and providing in-depth problem analysis.
- Research & Troubleshooting: Investigate and resolve problems using research and collaboration with internal teams or external specialists.
- Escalation: Escalate critical cases to higher-level management or subject matter experts as needed, maintaining open communication with customers throughout the process.
- SLA Adherence: Ensure each support request is handled in line with the company's Service Level Agreements, setting clear expectations and delivering on commitments.
- Documentation: Maintain thorough records of all technical work, findings, and resolutions.
- Proactive Engagement: Anticipate customer needs and resolve satisfaction concerns before they escalate into larger issues.
Required Technical Skills:
Expertise in Office 365: Specifically, Exchange Online in an enterprise environment. Networking & Protocols: Strong foundational knowledge of networking, protocols, and authentication methods (e.g., Basic, Kerberos, NTLM). PowerShell Skills: Proficiency in using PowerShell for task automation and troubleshooting. Azure Active Directory: Experience with Office 365 Directory Synchronization tools (DirSync), Microsoft Azure Active Directory Connect (AD Connect). DNS Management: Familiarity with DNS, including types of records, record creation, and troubleshooting DNS issues. Network Analysis: Ability to read and analyze network captures. Active Directory: Understanding of FSMO roles, Active Directory Domains and Trusts, and Active Directory Sites and Services.
Working Hours:
Schedule: 40 hours per week (8 hours per day with an additional hour for lunch) following a rotational shift pattern. Shifts: Monday to Friday, from 8AM to 6PM.
This role offers a fantastic opportunity to develop technical expertise, working on behalf of a prestigious IT company, and experience life in beautiful Lisbon.
-
Polish Speaking Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroIn collaboration with Wibit Consulting & Services, we are seeking a Polish speaking Technical Customer Support Representative to join our team in Lisbon.As a key member of our team, you will be working with a leading Outsourcing/BPO consultancy, providing technical support to enterprise clients.This is a full-time position with a competitive remuneration...
-
Polish Speaking Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroWe are seeking a highly skilled Polish speaking Technical Customer Support Representative to join our team at Wibit Consulting & Services (WibitCS) in Lisbon. This role involves providing exceptional support to enterprise customers, partners, and engineers via various channels.Key Responsibilities:Assist clients with their queries in a timely and efficient...
-
Polish Speaking Sales Professional
3 semanas atrás
Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroWe are seeking a highly skilled Polish-speaking sales professional to join our team at Wibit Consulting & Services (WibitCS) in Lisbon, Portugal. As a Senior Marketing Representative with Polish language skills, you will be responsible for driving revenue growth and providing tailored solutions to our clients.Key Responsibilities:Contact clients daily via...
-
Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroJob Title:Technical Customer Support Representative with PolishJob Description:In collaboration with Wibit Consulting & Services, we are working with a leading Outsourcing/BPO consultancy seeking to onboard a Polish speaking Technical Customer Support Representative for their Lisbon office.Key Responsibilities:Assist enterprise customers, partners, and...
-
Polish Speaking Technical Support Specialist in Lisbon
2 semanas atrás
Lisboa, Lisboa, Portugal Talingual Tempo inteiroJob Opportunity: We are seeking a highly skilled and customer-focused Polish Speaking Technical Support Specialist to join our team in Lisbon. As a Technical Support Advisor, you will represent a well-known luxury car brand, handling incoming queries from customers and dealerships via phone and email, resolving technical issues in a timely manner.About the...
-
Polish Speaking Technical Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroWe are seeking a highly skilled Technical Customer Support Representative with Polish language proficiency to join our team at Wibit Consulting & Services (WibitCS) in Lisbon, Portugal.As a Technical Customer Support Representative, you will be responsible for providing exceptional support to our enterprise customers, partners, and engineers through various...
-
Polish Speaking Technical Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroJob Overview: We are seeking a highly skilled Polish Speaking Technical Support Engineer to join our team in Lisbon, Portugal. As a Technical Support Engineer, you will be the first point of contact for Enterprise customers, solving technical issues, ensuring their systems run smoothly, and acting as an advocate for customer satisfaction.Your Role:As a...
-
Polish Speaking Technical Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroTechnical Support Engineer - Polish SpeakingAre you passionate about solving complex technical problems and helping customers achieve satisfaction? We're looking for a skilled Technical Support Engineer to join our team in Lisbon, Portugal.Job OverviewAs a Technical Support Engineer, you will be the first point of contact for Enterprise customers, solving...
-
Polish Speaking Technical Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Talingual Tempo inteiroTechnical Support Advisor for Luxury Car BrandWe are seeking a highly motivated and enthusiastic Polish speaker to join our fast-paced international team as a Technical Support Advisor. Based in Lisbon, you will represent a well-known luxury car manufacturer and provide exceptional customer service to clients and dealerships via phone and email.Key...
-
Lisboa, Lisboa, Portugal Nordic Jobs Worldwide Tempo inteiroJob SummaryWe are seeking a highly skilled Polish-speaking Customer Support Specialist to join our team in Portugal. As a key member of our customer support team, you will be responsible for delivering exceptional technical support to our Enterprise clients.Key ResponsibilitiesProvide timely and effective technical support to Enterprise clients via phone and...
-
Polish Speaking Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroWe are seeking a highly skilled Technical Support Representative with native Polish language skills to join our team at Wibit Consulting & Services (WibitCS) in Lisbon, Portugal.As a key member of our support team, you will be responsible for providing exceptional customer service to our enterprise clients, utilizing your technical expertise and language...
-
Microsoft Technical Support Specialist
Há 7 dias
Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiroTechnical Support RoleAre you a skilled Polish speaker looking for a new career opportunity as a Technical Support professional for Microsoft? Do you have experience in customer service and technical support?As a Technical Support Specialist, you will be working with customers to resolve technical issues on the Partner Center Platform. You will be...
-
Polish Speaking Technical Support Expert
Há 6 dias
Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroIn a collaborative work environment with Wibit Consulting & Services, we are seeking a skilled Technical Customer Support Representative with native or fluent Polish language skills to join our team in Lisbon, Portugal. Key Responsibilities:Provide timely and efficient support to enterprise customers, partners, and engineers through various...
-
Polish Speaking Technical Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroWe are seeking a highly skilled Technical Support Representative with Polish language proficiency to join our team at Wibit Consulting & Services (WibitCS) in Lisbon, Portugal. This is a full-time position with a competitive remuneration package based on experience, skills, and performance.Key Responsibilities:Provide timely and efficient support to...
-
Polish Speaking Technical Support Advisor
1 semana atrás
Lisboa, Lisboa, Portugal Talingual Tempo inteiroBusiness Details**Company Overview**: Talingual is a specialist multilingual recruitment agency. We find language talent for our clients across Europe, the Middle East, Africa, and Asia.**Job Title**: Technical Support Advisor**Job Description**:We are looking for an enthusiastic and motivated Polish speaker with a good command of English who wants to join...
-
Polish Speaking Sales Professional
3 semanas atrás
Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroWibit Consulting & Services (WibitCS) is seeking a Polish-speaking Senior Marketing Sales Representative to join their Lisbon office. The ideal candidate will have strong sales, coaching, and client service skills, with the ability to thrive in a dynamic, team-focused environment.Key Responsibilities:Contact clients daily via phone, chat, and email to...
-
Polish Language Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Nordic Jobs Worldwide Tempo inteiroJob Title: Polish-speaking Customer Support Agent to PortugalAt Nordic Jobs Worldwide, we are seeking a highly skilled and motivated Polish-speaking Customer Support Agent to join our team in Portugal. As a key member of our support team, you will be responsible for delivering exceptional technical support to our Enterprise customers.Key...
-
Polish Language Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Careerxtra Tempo inteiroJob Title: Polish Language Customer Support SpecialistLocation: Lisbon, PortugalJob Type: Full-time, On-siteAbout Us:Careerxtra specializes in connecting talented professionals with exceptional opportunities across Europe. We are currently seeking a customer-oriented Polish-speaking Customer Support Specialist to join our client's team in Athens.Key...
-
Polish Speaking Advertising Sales Professional
3 semanas atrás
Lisboa, Lisboa, Portugal Talingual Tempo inteiroJob Title: Polish Speaking Advertising Sales AgentLocation: Lisbon, PortugalRole: As a Polish speaking Advertising Sales Representative, you will be providing expert guidance to business clients on their online advertising campaigns.Key Responsibilities:Contacting new and existing business clients via telephone and email to identify sales...
-
Technical Customer Support Professional
1 semana atrás
Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroIn collaboration with Wibit Consulting & Services, a leading Outsourcing/BPO consultancy, we are seeking a Polish speaking Technical Customer Support Representative for their Lisbon office.Key Responsibilities:Assist enterprise customers, partners and engineers using various channels.Respond to customer queries in a timely and efficient manner.Identify...