Polish Speaking Technical Support Expert

Há 5 dias


Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

In a collaborative work environment with Wibit Consulting & Services, we are seeking a skilled Technical Customer Support Representative with native or fluent Polish language skills to join our team in Lisbon, Portugal. Key Responsibilities:

  • Provide timely and efficient support to enterprise customers, partners, and engineers through various channels.
  • Identify customer issues and escalate them to management when necessary, while maintaining open communication with customers.
  • Collaborate with management and engineering teams to resolve service issues and develop solutions.
  • Ensure all support requests adhere to client SLAs and strive for the highest customer satisfaction.
  • Document technical work and research comprehensively.

Requirements:

  • Native or fluent Polish language skills, both verbal and written, with at least B2 level English proficiency.
  • Strong knowledge of Office 365 in an enterprise environment, particularly Exchange Online.
  • Foundational knowledge of Networking, Protocols, Authentication, and PowerShell.
  • Experience working with Office 365 Directory Synchronization tool (DirSync), Microsoft Azure Active Directory Connect tool (AD Connect).
  • Experience with DNS management, DNS troubleshooting, and network capture analysis.
  • Resourceful with a calm and adaptable personality, able to work independently and as part of a team.

Benefits:

  • An excellent remuneration package based on experience, skills, and performance.
  • Private health insurance after contract signature.
  • Relocation support with the possibility of using subsidized company accommodation.
  • A dynamic, multilingual, multicultural, and creative team with a positive and friendly atmosphere.
  • Guidance and tools to reach your full potential.


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