Technical Customer Support Professional

1 semana atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

In collaboration with Wibit Consulting & Services, a leading Outsourcing/BPO consultancy, we are seeking a Polish speaking Technical Customer Support Representative for their Lisbon office.

Key Responsibilities:

  • Assist enterprise customers, partners and engineers using various channels.
  • Respond to customer queries in a timely and efficient manner.
  • Identify customer issues, gathering relevant information to determine the potential level of support required.
  • Conduct thorough research to investigate problems, collaborating with other teams when necessary.
  • Evaluate issues to determine when escalation to management is required, advocating for customers and keeping them informed.
  • Work with management and engineering teams to address service issues, develop bug fixes and test cases as needed.
  • Ensure that each support request adheres to the client's Service Level Agreement (SLA), while achieving high customer satisfaction by managing expectations and delivering on commitments.
  • Document technical work and research in a comprehensive manner.
  • Proactively address customer satisfaction concerns before they escalate into problems.

Requirements:

  • Native/fluent in Polish, both verbal and written. Fluent in English (at least B2 level).
  • Strong knowledge of Office 365 in an Enterprise environment, particularly Exchange Online.
  • Foundations knowledge of Networking, Protocols, Authentication (Basic, Kerberos, NTLM) and PowerShell.
  • Experience working with Office 365 Directory Synchronization tool (DirSync), Microsoft Azure Active Directory Connect tool (AD Connect).
  • Experience working with DNS - Types or records, record creation, DNS management, DNS troubleshooting.
  • Experience reading network captures/analysis.
  • Experience working with Active Directory - FSMO Roles, Active Directory Domains and Trusts, Active Directory Sites and Services.
  • Resourceful personality that can adapt and remain calm in all situations.
  • Ability to work independently, while being a team player at the same time.

Working Conditions:

  • Full-time employment.
  • Working schedule: Monday to Friday, rotational shifts in timeframe 08 AM - 06 PM (40 hours a week).

Benefits:

  • Excellent remuneration package based on experience, skills and performance.
  • Private health insurance after contract signature.
  • Relocation support with possibility of using subsidized company accommodation.
  • Discretionary bonus based on KPIs.
  • A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere.
  • Guidance and tools to reach your full potential.


  • Lisboa, Lisboa, Portugal Cluster Os Limited Tempo inteiro

    About the Role:Cluster is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, handling inbound queries, troubleshooting issues, and managing repair requests. You will also be communicating with customers via email,...


  • Lisboa, Lisboa, Portugal Ttec Tempo inteiro

    About the RoleWe're seeking a skilled Technical Support Professional to join our team at TTEC. As a key member of our global customer experience organization, you'll play a critical role in delivering exceptional support to our customers. The ideal candidate will possess a passion for technology, a talent for troubleshooting, and a commitment to customer...


  • Lisboa, Lisboa, Portugal Motorola Solutions Tempo inteiro

    Job DescriptionAs a Technical Support Specialist at Motorola Solutions, you will play a critical role in ensuring the success of our customers by providing top-notch technical support. This is a challenging and rewarding opportunity for a motivated individual who is passionate about technology and customer service.Key ResponsibilitiesProvide technical...


  • Lisboa, Lisboa, Portugal Ray Tempo inteiro

    Job DescriptionSchréder is a leading innovator in public spaces, with a century-long tradition of entrepreneurial spirit. Our mission is to create meaningful moments for people, and we're seeking a dynamic support specialist to join our team.We're looking for a candidate with a Master's Degree in Electronics, Engineering, or IT, and at least 1 year of...


  • Lisboa, Lisboa, Portugal Jujur Tempo inteiro

    Job SummaryWe are seeking a highly skilled Technical Customer Support Representative to join our team at Jujur.Key ResponsibilitiesProvide timely and efficient support to enterprise customers, partners, and engineers using various communication channels.Identify customer issues and assess potential support levels by gathering relevant information.Conduct...


  • Lisboa, Lisboa, Portugal Iqvia Argentina Tempo inteiro

    Job Title: Technical Customer SupportWe are seeking a highly skilled Technical Customer Support professional to join our team. As a Technical Customer Support specialist, you will be responsible for providing top-notch support to our customers, addressing their technical concerns, and ensuring their satisfaction.Key Responsibilities:Provide technical support...


  • Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    At Cloudflare, we are committed to building a better Internet. As a Technical Support Engineer, you will be a key part of our team responsible for running our global distributed network. This role requires a passion for solving complex problems and interacting with people. Responsibilities:Collaborate with the Technical Operations team to resolve customer...


  • Lisboa, Lisboa, Portugal Iqvia Tempo inteiro

    Technical Customer Support SpecialistWe are seeking a skilled Technical Customer Support Specialist to join our team. As a German language speaker, you will be responsible for providing technical support to our clients. Your expertise will be invaluable in resolving complex technical issues and ensuring customer satisfaction.Key Responsibilities:Provide...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Experience the next level of career growth as a Technical Support Professional for Microsoft Cloud Solutions.About the RoleWe are seeking a highly skilled and fluent Spanish speaker to join our team as a Technical Support Professional for Microsoft. As a member of our team, you will be responsible for providing exceptional technical support to customers on...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    {"title": "Technical Customer Support Specialist", "subtitle": "Join Cross Border Talents and take on a challenging role as a Technical Customer Support Specialist in Italian.", "description": "As a Technical Customer Support Specialist, you will be responsible for providing exceptional customer service to clients in Italian. You will handle customer...


  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    Job Title: German Language Customer Support ExpertWe are seeking a highly motivated and detail-oriented German Language Customer Support Expert to join our team at Software & Support Media Gmbh. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers in German, ensuring their issues are resolved...


  • Lisboa, Lisboa, Portugal Sysmatch Tempo inteiro

    Sysmatch: A Dynamic IT Consultancy CompanyWe are currently seeking a highly skilled Senior Application Support professional to join our team in Lisbon. As a key member of our IT support team, you will be responsible for providing technical assistance to our clients, ensuring the smooth operation of our systems and applications.Requirements:Bachelor's degree...


  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    {"h1": "German-Speaking Customer Support Specialist", "p": "We are seeking a highly skilled German-speaking Customer Support Specialist to join our team at Software & Support Media Gmbh. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers in German, ensuring their issues are resolved...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Overview:Are you passionate about solving complex technical problems and helping customers achieve satisfaction? As a Technical Support Engineer in Lisbon, you will be the first point of contact for Enterprise customers, solving technical issues, ensuring their systems run smoothly, and acting as an advocate for customer satisfaction.Your Role:As a...

  • Customer Service Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Support Tempo inteiro

    **Customer Support Role at Movework**We are seeking a skilled Customer Support Representative to join our team at Movework. As a key member of our support team, you will be responsible for providing exceptional customer service to our users via various communication channels.**Key Responsibilities:**• Respond to incoming requests from platform users in a...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Discover a new career opportunity as a Technical Customer Support SpecialistBlu Selection is seeking a highly skilled and motivated individual to join our team as a Technical Customer Support Specialist. As a Technical Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients.Your Key...


  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    Job Title: German-Speaking Customer Support SpecialistSoftware & Support Media Gmbh is seeking a highly skilled German-speaking Customer Support Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various communication channels.Key...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Role Overview As a Customer Support Specialist at Cross Border Talents, you will be responsible for providing technical assistance to customers via various communication channels. Your primary goal will be to resolve customer inquiries and issues in a professional and timely manner. Key Responsibilities Handle Customer Inquiries Offer pre-sales advice,...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    About the RoleWe are seeking a highly motivated and customer-focused Technical Customer Advisor to join our team in Lisbon, Portugal. As a Technical Customer Advisor, you will be responsible for providing exceptional customer support to our clients, ensuring their needs are met and their expectations are exceeded.Key ResponsibilitiesProvide timely and...


  • Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Job Title: French-Speaking Customer Support SpecialistUmbrella Functional Consulting & Support Team is seeking a highly skilled French-speaking Customer Support Specialist to join our team in Lisbon, Portugal.About the Role:We are looking for a resourceful and stress-resilient individual with excellent writing and verbal communication skills to provide...