French Language Customer Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro
Job Title: French-Speaking Customer Support Specialist

Umbrella Functional Consulting & Support Team is seeking a highly skilled French-speaking Customer Support Specialist to join our team in Lisbon, Portugal.

About the Role:

We are looking for a resourceful and stress-resilient individual with excellent writing and verbal communication skills to provide professional customer support to our clients. The ideal candidate will possess a C1 level of French, both oral and written, and be fluent in English (at least B2 level).

Key Responsibilities:
  • Communicate with customers using various channels (telephone, email, and chat)
  • Ensure customer satisfaction and provide professional customer support
  • Handle customer complaints, provide appropriate solutions, and alternatives within the time limits
  • Identify the issue the client is facing, troubleshoot, and provide the solution
  • Collaborate with other specialists to solve or properly close help tickets
  • Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
  • Maintain and update all job-related administrative forms
Requirements:
  • C1 level of French, both oral and written
  • Fluent in English (at least B2 level)
  • Excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Resourceful and stress-resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and in a timely manner
  • Ability to work independently, while being a team player at the same time
What We Offer:
  • Excellent remuneration package based on experience, skills, and performance
  • Fantastic relocation package with accommodation
  • Be part of a dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM – 10 PM


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Customer Support Specialist - French LanguageWe are seeking a highly skilled and enthusiastic Customer Support Specialist with native or near-native fluency in French to join our team in Lisbon. As a key player in providing exceptional support to our French-speaking customers, you will be the first point of contact for our clients, ensuring a positive...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Customer Support Role OverviewWe are seeking a skilled French Language Customer Support Specialist to join our team at Cross Border Talents. As a key member of our customer support team, you will be responsible for providing top-notch support to our French-speaking customers.Key Responsibilities:Engage with French-speaking customers via phone, email, and...


  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    Job Title: German Language Customer Support SpecialistJob Summary: We are seeking a highly skilled German language customer support specialist to join our team at Software & Support Media Gmbh. The successful candidate will be responsible for providing exceptional customer support to our clients in Germany and Austria.Key Responsibilities:Communicate with...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Customer Support Role OverviewWe are seeking a highly motivated and detail-oriented French language customer support specialist to join our team in Sofia, Bulgaria.About the RoleAs a French language customer support specialist, you will be responsible for providing top-notch customer service to our French-speaking clients.Key Responsibilities:Conduct...


  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    {"h1": "German-Speaking Customer Support Specialist", "p": "We are seeking a highly skilled German-speaking Customer Support Specialist to join our team at Software & Support Media Gmbh. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers in German, ensuring their issues are resolved...


  • Lisboa, Lisboa, Portugal Workster Tempo inteiro

    Job Title: French-speaking Customer ExpertWorkster is an elite talent agency partnering with a top multinational technology firm to hire a French-speaking Customer Expert for their Lisbon office.Key Responsibilities:Communicate with customers using various channels (telephone, email, and chat)Ensure customer satisfaction and provide professional customer...


  • Lisboa, Lisboa, Portugal Workster Tempo inteiro

    Customer Expert - French SpeakingWorkster is partnering with a top multinational technology firm to hire a French-speaking Customer Expert for their Lisbon office.Key Responsibilities:Communicate with customers using various channels (telephone, email, and chat)Ensure customer satisfaction and provide professional customer supportHandle customer complaints,...


  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    Job Title: German-Speaking Customer Support SpecialistSoftware & Support Media Gmbh is seeking a highly skilled German-speaking Customer Support Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various communication channels.Key...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Customer Support Role in LisbonWe are seeking a dedicated and enthusiastic French-Speaking Customer Support Specialist to join our client's team in Lisbon. As a key player in providing excellent support to our French-speaking customers, you will be the first point of contact, engaging with customers via phone, email, and chat to provide top-notch support and...

  • Support Specialist

    Há 2 dias


    Lisboa, Lisboa, Portugal Gentleway Tempo inteiro

    Job Summary: We are seeking a highly motivated and detail-oriented Support Specialist to join our team at Gentleway. As a Support Specialist, you will be responsible for providing exceptional customer service to our French-speaking clients through various channels.Key Responsibilities:Assist French-speaking customers with queries about subscription,...


  • Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Umbrella Functional Consulting & Support Team is seeking a highly skilled French-Speaking Customer Support Specialist to join our team in Lisbon, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients through various communication channels, including telephone, email, and chat. Your...

  • Customer Support Specialist

    1 semana atrás


    Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Join Our Team as a Customer & Technical Support Specialist - French SpeakerWe are seeking a highly skilled and customer-focused individual to join our team as a Customer & Technical Support Specialist - French Speaker. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key...


  • Lisboa, Lisboa, Portugal Amspace Recruitment Consultancy Tempo inteiro

    At Amspace Recruitment Consultancy, we're on a mission to transform talent acquisition into a strategic advantage. Our team specializes in Aerospace and Defense, Tech, Engineering, Manufacturing, Energy, and more. We're looking for a skilled Customer Support Specialist to join our team in Lisbon, Portugal. As a Customer Support Specialist, you will be the...


  • Lisboa, Lisboa, Portugal Language Matters Tempo inteiro

    Language Matters is seeking a Technical Support Specialist with fluent German and English to provide exceptional support to our international clients. In this role, you will be responsible for providing product-related information and technical support to German-speaking customers, as well as dealing with queries from distributors, partners, and resellers....


  • Lisboa, Lisboa, Portugal Gentleway Tempo inteiro

    Job Title: Customer Support Representative - French LanguageJob Summary: We are seeking a highly motivated and detail-oriented Customer Support Representative to join our team at Gentleway. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our French-speaking clients.Responsibilities:Assist...


  • Lisboa, Lisboa, Portugal Hcltech Tempo inteiro

    Job Title: Customer Support Specialist German LanguageWe are seeking a highly skilled Customer Support Specialist German Language to join our team at HCL Technologies. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and their issues are resolved in a timely...


  • Lisboa, Lisboa, Portugal I-Hire Agency Tempo inteiro

    At I-Hire Agency, we are seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. As a French-speaking Customer Support Agent, you will be responsible for providing exceptional customer service to clients who own a premium membership of a streaming platform.Key Responsibilities:Communicate with customers through various...

  • Customer Support Specialist

    1 semana atrás


    Lisboa, Lisboa, Portugal Atlean World Tempo inteiro

    Job Title: Customer Support Specialist - German LanguageWe are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients in German language.Key Responsibilities:Respond to customer inquiries and resolve issues...


  • Lisboa, Lisboa, Portugal Prorekruter Jobs -Portugal Tempo inteiro

    Job Title: Customer Support Specialist in FrenchAbout the Role:We are seeking a highly skilled and customer-oriented Customer Support Specialist in French to join our team. As a Customer Support Specialist, you will be responsible for providing top-notch support to our customers through various communication channels.Key Responsibilities:Provide clear and...


  • Lisboa, Lisboa, Portugal Apply2Day Tempo inteiro

    Are you a skilled communicator with a passion for French? We're seeking a talented individual to join our team as a French Customer Support Specialist. In this role, you'll be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Communicate with clients in French, responding to...