French Language Customer Support Specialist
1 semana atrás
Umbrella Functional Consulting & Support Team is seeking a highly skilled French-speaking Customer Support Specialist to join our team in Lisbon, Portugal.
About the Role:We are looking for a resourceful and stress-resilient individual with excellent writing and verbal communication skills to provide professional customer support to our clients. The ideal candidate will possess a C1 level of French, both oral and written, and be fluent in English (at least B2 level).
Key Responsibilities:- Communicate with customers using various channels (telephone, email, and chat)
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions, and alternatives within the time limits
- Identify the issue the client is facing, troubleshoot, and provide the solution
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms
- C1 level of French, both oral and written
- Fluent in English (at least B2 level)
- Excellent writing and verbal communication skills to simplify technical language for non-technical users
- Resourceful and stress-resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in a timely manner
- Ability to work independently, while being a team player at the same time
- Excellent remuneration package based on experience, skills, and performance
- Fantastic relocation package with accommodation
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM – 10 PM
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