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Há 1 mês
Software & Support Media Gmbh is seeking a highly skilled German-speaking Customer Support Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various communication channels.
Key Responsibilities:- Communicate with customers in German and English, using various channels such as telephone, email, and chat.
- Ensure customer satisfaction by providing professional and timely support.
- Handle customer complaints and provide solutions and alternatives within set time limits.
- Identify and troubleshoot issues, and provide solutions or escalate to senior representatives as needed.
- Collaborate with other specialists to solve or close help tickets.
- Document all actions taken and categorize cases and possible bugs for our engineering team.
- Native or fluent German speaker, both oral and written.
- Fluent English speaker (at least B2 level).
- Excellent writing and verbal communication skills to simplify technical language for non-technical users.
- Resourceful and stress-resilient personality that can adapt and remain calm in all situations.
- Ability to meet tight deadlines with minimum supervision and in a timely manner.
- Ability to work independently while being a team player.
- Excellent remuneration package based on experience, skills, and performance.
- Part of a dynamic and creative team with a positive and friendly atmosphere.
- Guidance and tools to reach your full potential.
- Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM – 11 PM.
- Private health insurance.
- Yearly performance bonus.
- Relocation allowance and assistance in finding accommodation.
- Close to the beach.
- Fantastic commission.
- Flight costs reimbursed.
- Multicultural Team.
- Paid Training.
- Progressive company culture.
- Sunny weather.
