French Language Customer Support Specialist In Sofia, Bulgaria
4 semanas atrás
Customer Support Role Overview
We are seeking a highly motivated and detail-oriented French language customer support specialist to join our team in Sofia, Bulgaria.
About the Role
As a French language customer support specialist, you will be responsible for providing top-notch customer service to our French-speaking clients.
Key Responsibilities:
- Conduct inquiries about clients' experiences, satisfaction, and opinions about provided services.
- Contact B2B and B2C clients to convince them to participate in surveys.
- Gather information from clients by filling in questionnaires with them.
- Evaluate products and/or services based on client feedback.
- Follow up on calls and their results.
Requirements
To be successful in this role, you will need:
- Native-level French language skills.
- Intermediate English language skills.
- Secondary diploma completed.
- Sales experience is an advantage.
- Experience with MS Office.
- Willingness to learn.
- Positive attitude.
What We Offer
We offer a fast recruitment process, 2 paid breaks per day, plus lunch break, initial training program, opportunity to grow within the company, strong relocation package and support, dedicated relocation team, assistance in finding a suitable apartment, accommodation provided for initial days in Sofia, assistance in opening a bank account and ordering credit card, social events organized, pizza parties, hiking trips, holiday parties, wellness events organized, and a salary which is above average based on local standards.
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