Customer Support Specialist for Pinterest in Lisbon

Há 2 dias


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Join Our Team as a Customer Support Specialist for Pinterest in Lisbon - French Language

Pinterest, a leading multinational company, is seeking a Customer Support Specialist for its French-speaking team in Lisbon. As a Customer Support Specialist, you will embody the voice of business and provide insights for continuous improvement.

Key Responsibilities:

  • Support business customers with solutions to unblock issues with Client's business products suite;
  • Partner with Client's internal support teams to resolve technical product issues via bug prioritization and resolution;
  • Represent the voice of businesses and develop insights to improve user experience;
  • E-Mail and ticket support;
  • Identify pain points and use data to size, prioritize and shape business cases for product enhancement;
  • Provide documentation and regression training where needed.

Requirements:

  • Fluent level of written and verbal communication skills in French;
  • Fluency in English - B2 level (mandatory);
  • As a Customer Support Specialist for Pinterest, you'll need experience in Customer Service/Contact Center (preferential);
  • Excellent communication skills and customer-centric mindset;
  • Ability to independently seek out and apply relevant information when faced with a unique or new problem;
  • Flexible and quick learner, able to adapt continuously;
  • Passion for Client's mission, supporting businesses and improving the product experience.

What We Offer:

  • Excellent work opportunity in a leading multinational company;
  • Stable work and career progression;
  • Inspiring leadership;
  • Working with global brands;
  • Employees empowerment and value;
  • Health Insurance since day one in the company;
  • Reimbursement of your initial flight costs after 9 months and airport pick up;
  • Annually complementary return flight to your home country (within Europe);
  • Possibility to live in one of our apartments;
  • Free organized sport activities and events.


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