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Customer Support Specialist in Lisbon
2 meses atrás
Company Overview
We are a leading recruitment agency specializing in cross-border talent acquisition, seeking a skilled Customer Support Specialist fluent in German to join our team in Lisbon. This role is an excellent opportunity for individuals passionate about delivering exceptional customer support and working collaboratively with a dynamic team.
Job Summary
This full-time position involves providing top-notch customer service through phone, email, and chat, ensuring timely resolution of issues and exceeding customer expectations. The ideal candidate will possess strong communication skills, problem-solving abilities, and a commitment to helping customers succeed.
Key Responsibilities:
- Address customer inquiries with professionalism and empathy, utilizing effective communication skills to resolve issues efficiently
- Provide expert assistance to customers regarding products and services, leveraging knowledge to enhance their experience
- Maintain accurate records of customer interactions in our CRM system, ensuring seamless collaboration with the team
- Collaborate with colleagues to improve service quality, customer satisfaction, and identify areas for growth
- Evaluate and escalate critical issues when necessary, guaranteeing prompt resolutions
Qualifications:
The successful candidate will be a native German speaker with excellent communication skills, proficiency in English (a plus), and previous experience in customer support or a contact center (desired but not mandatory). Strong problem-solving skills, a commitment to customer satisfaction, and ability to work independently as part of a team are essential qualities for this role.
Benefits:
- Competitive salary with performance-based bonuses, recognizing individual achievements and contributions
- A comprehensive training and onboarding program, ensuring smooth transition into the role and fostering professional growth
- Relocation support, including NIF and NISS registration assistance and housing finding aid
- A relocation bonus of €2500 (gross) paid during the first payroll cycle and €1000 gross offered to support candidates relocating within Portugal (100 km away from Lisbon or more)
Work Schedule:
This full-time position requires immediate availability, with shifts scheduled from Monday to Sunday, between 7 AM and 11 PM. We offer flexible scheduling to accommodate diverse needs and ensure high-quality customer service.
