Customer Support Specialist in Lisbon

Há 18 horas


Lisboa, Lisboa, Portugal Speakit Tempo inteiro

Are you looking for a new job opportunity abroad in one of the best capitals in Europe? Our international client, Speakit, is seeking skilled Customer Support Specialists to join their team in Sunny Lisbon. This role offers a unique chance to work with a well-known national airline company and provide support to small and medium-sized businesses across multiple channels.

About the Company

Speakit is a leading provider of customer experience solutions. Their mission is to empower businesses to deliver exceptional customer experiences. With a multicultural work environment, Speakit encourages innovation, creativity, and growth.

Salary: €25,000 - €30,000 per year (estimated)

Job Description

This is a fantastic opportunity to work on providing pre- and post-sales support for all self-service products, as well as product and tool support to improve clients' experience. You will be responsible for identifying trends and solving problems facing multiple SMB clients.

  • Provide support to small and medium-sized businesses (SMBs) across multiple channels – chat (live channel), email and phone
  • Provide pre- and post-sales support for all self-service products
  • Provide product and tool support to improve clients' experience
  • Identify trends and solve problems facing multiple SMB clients
Requirements

To succeed in this role, you will need:

  • Excellent communication skills
  • Native level of Polish, fluent level of English
  • Previous experience in Customer Service
  • Ability to work under pressure
  • Good team player
  • Ability to meet deadlines
Benefits

Speakit offers an attractive benefits package, including:

  • Refund of the initial flight ticket after 6 months
  • Accommodation provided by the company in shared apartment
  • Expenses paid by the company (water, electricity, internet and cleaning services)
  • Private health insurance
  • Social activities
About Working at Speakit

As a Customer Support Specialist at Speakit, you will have the opportunity to work in a multicultural environment, collaborate with a talented team, and contribute to delivering exceptional customer experiences. With opportunities for career progression, Speakit encourages personal and professional growth.



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