Customer Support Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Work International Tempo inteiro
Customer Support Specialist - French Language

We are seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. As a Customer Support Specialist, you will be responsible for handling customer inquiries and issues in a friendly and professional manner via email, chat, and phone.

Key Responsibilities:

  • Provide excellent customer service and support via email, chat, and phone
  • Resolve customer complaints and issues in a timely and effective manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Develop and maintain a thorough understanding of our products and services
  • Stay up-to-date with industry trends and best practices

Requirements:

  • Fluent in French (C2 level)
  • Good knowledge of English (A2 level)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • EU citizenship or work permit for Portugal

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Relocation package and assistance with accommodation
  • Free Portuguese language lessons
  • Private health insurance

About Us:

We are a global leader in outsourcing, providing customer acquisition management, customer care, technical support, debt collection, and social media services. We operate in 88 countries, serving 170 markets, and have 420,000 employees worldwide.

Benefits of Working in Portugal:

Living in Portugal offers many advantages, including a warm climate, the Atlantic ocean, mountains nearby, a low crime rate, and a relatively low cost of living. Medicine and education are well developed here, and residents are offered tax exemptions.


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