Customer Support Specialist
Há 1 mês
Buscojobs Portugal is seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. The ideal candidate will have native or fluent German language skills and excellent communication abilities in English (at least B2 level).
We offer an excellent remuneration package based on experience, skills, and performance. As a customer support specialist, you will be responsible for communicating with customers using various channels, ensuring customer satisfaction, and providing professional support.
The successful candidate will handle customer complaints, identify issues, and provide solutions within time limits. You will also collaborate with other specialists to solve help tickets and document each action taken.
To succeed in this role, you will need:
- Native or fluent German language skills
- Experience working in customer service, preferably within social media communities
- Excellent writing and verbal communication skills
- A resourceful and stress-resilient personality
In return, we offer:
- An excellent remuneration package based on experience, skills, and performance
- Guidance and tools to reach your full potential
- Meal allowance
- Shifts on weekly rotation with colleagues covering line opening hours from Monday to Saturday, 07 AM - 19:00 PM
- Transportation allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation
Based on the location and industry standards, the estimated salary for this position is approximately €35,000-€45,000 per year.
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