Customer Support Specialist
Há 4 dias
Buscojobs Portugal is a leading employer in the sports betting and gaming sector, offering an exciting opportunity for a Customer Support Specialist to join our team.
About Us
We are a dynamic company with a passion for delivering exceptional customer experiences. Our vision is to create a diverse, equitable, and inclusive future for our people and the wider global sports betting and gaming sector.
Job Overview
This role offers a competitive salary of €35,000 per annum, plus a range of benefits and opportunities for growth and development. As a Customer Support Specialist, you will be responsible for providing top-notch support to our clients through various channels.
Key Responsibilities
- Clarify any doubts/issues related to our services and products (sports betting and casino products) and clients' accounts through support channels.
- Forward identified issues that deserve to be reviewed by other areas (compliance, finance, product).
- Approach site visitors proactively, demonstrating readiness to clarify any questions about their visit.
- Identify suspicious behaviors in customer activities.
- Support the identification of site issues and report them to the technical team.
- Identify improvement opportunities in our services and products.
- Collect and convey customer feedback and suggestions.
Qualifications and Requirements
To succeed in this role, you will need:
- Previous work experience in Customer Support activities.
- English proficiency (Level B2).
- Strong knowledge of Sports (Football, Tennis, Basketball...).
- MS Office proficiency.
- Team Player attitude.
Benefits and Perks
As a valued member of our team, you can expect:
- A regular bonus.
- Healthcare support.
- A stake in our success through our ShareSave scheme.
- Great development opportunities.
- Wellbeing support, and so much more.
About the Location
Our office is located in [Location], offering a great environment to work and grow. We are committed to creating a diverse, inclusive, and supportive community where everyone feels valued and respected.
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