Customer Support Specialist

Há 4 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Buscojobs Portugal is a leading employer in the sports betting and gaming sector, offering an exciting opportunity for a Customer Support Specialist to join our team.

About Us

We are a dynamic company with a passion for delivering exceptional customer experiences. Our vision is to create a diverse, equitable, and inclusive future for our people and the wider global sports betting and gaming sector.

Job Overview

This role offers a competitive salary of €35,000 per annum, plus a range of benefits and opportunities for growth and development. As a Customer Support Specialist, you will be responsible for providing top-notch support to our clients through various channels.

Key Responsibilities
  • Clarify any doubts/issues related to our services and products (sports betting and casino products) and clients' accounts through support channels.
  • Forward identified issues that deserve to be reviewed by other areas (compliance, finance, product).
  • Approach site visitors proactively, demonstrating readiness to clarify any questions about their visit.
  • Identify suspicious behaviors in customer activities.
  • Support the identification of site issues and report them to the technical team.
  • Identify improvement opportunities in our services and products.
  • Collect and convey customer feedback and suggestions.

Qualifications and Requirements

To succeed in this role, you will need:

  • Previous work experience in Customer Support activities.
  • English proficiency (Level B2).
  • Strong knowledge of Sports (Football, Tennis, Basketball...).
  • MS Office proficiency.
  • Team Player attitude.

Benefits and Perks

As a valued member of our team, you can expect:

  • A regular bonus.
  • Healthcare support.
  • A stake in our success through our ShareSave scheme.
  • Great development opportunities.
  • Wellbeing support, and so much more.

About the Location

Our office is located in [Location], offering a great environment to work and grow. We are committed to creating a diverse, inclusive, and supportive community where everyone feels valued and respected.


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